Hotel Senior Host
About The Position
Build Unforgettable Experiences as a Hotel Senior Host at LEGOLAND® Florida Resort! Are you ready to take the next step in your career and help create memorable stays for families from around the world? At LEGOLAND® Florida Resort, we're looking for a passionate, guest-focused leader to join our Hotels team as a Hotel Senior Host. In this role, you'll be a key part of delivering the world-class service and unforgettable experiences that make LEGOLAND Florida Resort a destination unlike any other. You'll support daily hotel operations, coach and develop fellow Model Citizens, and help ensure every guest's adventure begins and ends with exceptional hospitality.
Requirements
- High school diploma or equivalent required; hospitality, tourism, or business-related coursework is a plus.
- Previous experience in hospitality, hotels, guest services, or customer service environments.
- Strong communication and relationship-building skills.
- Ability to lead, motivate, and support a diverse team.
- Excellent problem-solving and conflict-resolution abilities.
- Strong organizational skills and ability to manage multiple priorities.
- Comfortable using computers and hotel management systems.
- Flexible availability, including evenings, weekends, holidays, and peak operating periods.
- Ability to stand, walk, and perform light physical duties for extended periods.
Responsibilities
- Help create memorable stays by resolving guest concerns, enhancing experiences, and supporting operational excellence.
- Monitor and manage guest and operational requests through hotel systems and digital platforms.
- Respond to real-time operational needs, ensuring a seamless experience for guests and teams alike.
- Serve as a central point of communication between departments to keep hotel operations running smoothly.
- Maintain accurate records, prepare operational reports, and identify opportunities for continuous improvement.
- Lead by example through positivity, professionalism, and a commitment to our LEGOLAND values.
- Support the development, engagement, and success of our Model Citizens through coaching and mentorship.
- Assist with training and onboarding efforts to help teams deliver exceptional service.
- Serve as Leader on Duty when scheduled or in the absence of a Supervisor or Manager.
- Promote a culture of teamwork, accountability, safety, and fun.
- Champion Merlin's Health, Safety, and Security standards while helping create a safe environment for guests and Model Citizens.
- Support incident response and ensure all reporting requirements are completed accurately and promptly.
- Identify operational risks and opportunities for improvement.
- Encourage a culture where safety, guest service, and operational excellence are everyone's responsibility.
Benefits
- Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
- Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
- Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
- Recognition Programs and Rewards: Celebrate your achievements and hard work!
- 401(k) Program: Save for the future with company matching contributions.
- Tuition Reimbursement Programs: Get support for further education and career growth.
- Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
