Hotel Senior Host

LEGOLAND Parks • Winter Haven, FL

8d • Onsite

About The Position

Build Unforgettable Experiences as a Hotel Senior Host at LEGOLAND® Florida Resort! Are you ready to take the next step in your career and help create memorable stays for families from around the world? At LEGOLAND® Florida Resort, we're looking for a passionate, guest-focused leader to join our Hotels team as a Hotel Senior Host. In this role, you'll be a key part of delivering the world-class service and unforgettable experiences that make LEGOLAND Florida Resort a destination unlike any other. You'll support daily hotel operations, coach and develop fellow Model Citizens, and help ensure every guest's adventure begins and ends with exceptional hospitality.

Requirements

• High school diploma or equivalent required; hospitality, tourism, or business-related coursework is a plus.
• Previous experience in hospitality, hotels, guest services, or customer service environments.
• Strong communication and relationship-building skills.
• Ability to lead, motivate, and support a diverse team.
• Excellent problem-solving and conflict-resolution abilities.
• Strong organizational skills and ability to manage multiple priorities.
• Comfortable using computers and hotel management systems.
• Flexible availability, including evenings, weekends, holidays, and peak operating periods.
• Ability to stand, walk, and perform light physical duties for extended periods.

Responsibilities

• Create Awesome Guest Experiences: Help create memorable stays by resolving guest concerns, enhancing experiences, and supporting operational excellence.
• Monitor and manage guest and operational requests through hotel systems and digital platforms.
• Respond to real-time operational needs, ensuring a seamless experience for guests and teams alike.
• Serve as a central point of communication between departments to keep hotel operations running smoothly.
• Maintain accurate records, prepare operational reports, and identify opportunities for continuous improvement.
• Inspire and Support Fellow Model Citizens: Lead by example through positivity, professionalism, and a commitment to our LEGOLAND values.
• Support the development, engagement, and success of our Model Citizens through coaching and mentorship.
• Assist with training and onboarding efforts to help teams deliver exceptional service.
• Serve as Leader on Duty when scheduled or in the absence of a Supervisor or Manager.
• Promote a culture of teamwork, accountability, safety, and fun.
• Drive Operational Excellence & Safety: Champion Merlin's Health, Safety, and Security standards while helping create a safe environment for guests and Model Citizens.
• Support incident response and ensure all reporting requirements are completed accurately and promptly.
• Identify operational risks and opportunities for improvement.
• Encourage a culture where safety, guest service, and operational excellence are everyone's responsibility.

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED