Hotel Sales Manager

Kinseth Hospitality•Wichita, KS

8d•Onsite

About The Position

Professionally sells the products and services of the hotel, banquet and restaurant. Special emphasis is placed on guest room sales, concentrating on low and shoulder season business. This position is responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled. Participation in the Manager on Duty (MOD) program. Direction of all banquet and catering staff members. This position will be acting management over the sales staff in the Director of Sales’ absence.

Requirements

Associate's degree (AA) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
Must have valid driver’s license and proof of insurability.
Regularly required to stand; use hands to handle, grasp or type; and talk or hear.
Frequently required to walk and reach with hands and arms.
Occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds.
Must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

A valid driver's license is required for this position.

Responsibilities

Makes solicitation and service calls in person, through mail/email, and by telephone on assigned accounts to promote and sell hotel and restaurant facility space and services.
Makes solicitation calls to potential new accounts and perform outside sales calls the majority of the work week (over 50%).
Responds to inquiries from customers, prospects, other hotels and the corporate office.
Prepare proposals and confirmations for group bookings and conducts tours of the property with prospective customers.
Informs other departments of upcoming events and works with them to ensure proper planning throughout the property.
Maintains and uses the accounts tracing system/database and customer account files to generate future business.
Follows company credit and deposit policies when booking business.
Prepares sales reports and records sales calls and activities as required.
Monitors guest satisfaction through follow-up surveys, thank you cards and calls.
Participates in industry and civic organizations to promote business opportunities.
Tracks activities of the competition and the market and the hotel's position in the market.
Participates in sales department meetings and weekly management meetings.
Plans and participates in sales blitzes and outside after hours functions including chamber outings.
Participates in the development and implementation of marketing plans and action plans, gives input to the development of special promotions or packages, and develops ideas to build occupancy.
Meets and/or exceeds individual quantitative revenue and production goals set forth by the General Manager and Director of Sales.