Hotel Sales Manager

Kinseth Hospitality•Iowa City, IA

6d•Onsite

About The Position

Hilton Garden Inn Iowa City Downtown University is seeking a Group Sales Manager to sell rooms, VUE Rooftop, and the 2nd-floor event venue. This role focuses on securing group bookings, particularly for low and shoulder seasons, and building relationships with clients to encourage repeat business. The position involves a significant amount of outside sales calls, client visits, and community engagement.

Requirements

Associate's degree (AA) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
Valid driver's license and a clean driving record.
Punctuality and reliability.
Positive thinking, energetic, and team-oriented personality.
Ability to stand; use hands to handle, grasp or type; and talk or hear.
Ability to walk and reach with hands and arms.
Ability to occasionally sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds.
Ability to occasionally lift and/or move up to 50 pounds.
Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Must follow proper safety precautions at all times to avoid injuries.

Nice To Haves

Client visits, site tours, and community events.

Responsibilities

Sells the products and services of the hotel, banquet, and restaurant, with an emphasis on guest room sales for low and shoulder seasons.
Makes solicitation and service calls in person, via mail/email, and by telephone on assigned accounts.
Conducts outside sales calls, making them the majority of the work week (over 50%).
Responds to inquiries from customers, prospects, other hotels, and the corporate office.
Prepares proposals and confirmations for group bookings.
Conducts property tours for prospective customers.
Informs other departments of upcoming events and collaborates for proper planning.
Maintains and uses the accounts tracing system/database and customer account files.
Follows company credit and deposit policies.
Prepares sales reports and records sales calls and activities.
Monitors guest satisfaction through follow-up surveys, thank you cards, and calls.
Participates in industry and civic organizations to promote business opportunities.
Tracks competition activities and the hotel's market position.
Participates in sales department meetings and weekly management meetings.
Plans and participates in sales blitzes and outside after-hours functions.
Participates in the development and implementation of marketing plans and action plans.
Develops ideas for special promotions, packages, and occupancy building.
Meets and/or exceeds individual quantitative revenue and production goals.
Participates in the Manager on Duty (MOD) program.
Provides direction to all banquet and catering staff members.
Acts as management over the sales staff in the Director of Sales’ absence.