Hotel Room Inspector (Harrah's Metropolis, Illinois)

Caesars Entertainment•Metropolis, IL

4d•Onsite

About The Position

Assists with the overall day-to-day operation of a diverse work force in the Housekeeping Department. Ensures cleanliness of rooms through teamwork.

Requirements

Individuals must be highly motivated and self-directed with a minimum of two years hotel housekeeping operations.
Strong written and verbal communication is required.
Excellent interpersonal, customer service, team building and problem-solving skills are required.
Must have a good understanding and working knowledge of chemicals and cleaning supplies and technique/equipment including MSDS, OSHA, etc. guidelines.
Must be able to speak, write, read and understand, bilingual helpful (Spanish & English).
Must have the ability to calmly handle stressful situations and be willing to work any day any shift.
Must be able to get along well with co-workers and work as a team.
Must present a well-groomed appearance.
Demonstrates proper use of safety practices in all procedures.
Immediately report unsafe incidents or unsafe conditions when they occur to the supervisor.
Demonstrate proper use of PPE (glasses, gloves, belts).
Must assist patrons in answering questions and directing them to areas of safety during emergencies as directed by management, security, or marine crew members.
Demonstrate proper equipment usage according to department standards.
Demonstrate proper use of chemicals and MSDS sheets.
Proficient in English verbal and written
Proficient with iOS devices
Communicate directly with management, staff and guests.
Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels, and other instructions.
Must be able to work under stressful conditions
Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

Nice To Haves

Computer software knowledge to include Word and Excel is preferred.
High school diploma or GED equivalent preferred.

Responsibilities

Inspect guest rooms to ensure the highest cleaning standards are met.
Ensure all team members follow hotel policies and procedures.
Expedites and overseas special requests from the Front Desk.
Attend departmental meetings.
Motivates employees to provide superior customer service to our guests.
Monitors job performance daily.
Meets the attendance guidelines of the job and adheres to departmental and company policies.
Provides for safety and security
Handles employees' complaints or grievances in conjunction with supervisor.
Recommends disciplinary action
Plans work
Supervisors and monitor’s work
Monitors legal compliance with federal, state, and gaming laws
Must be able to strip beds and pull unwanted trash from rooms
Clean and maintain assigned guestrooms, and other areas as instructed by supervisory staff when necessary.
Customer concerns in the employee’s area of responsibility are handled immediately and reported to the supervisor for follow-up.
Assure exceptional customer service to all patrons by communicating in a pleasant, friendly, and professional manner always.
Must adhere to all company/departmental policies and procedures. Must be aware and adhere to internal control rules.