Hotel Room Attendant - Winter 2026/27

Sunshine Village Corporation • Banff, AB

2d • Onsite

About The Position

Sunshine's Room Attendants provide an outstanding guest experience by ensuring hotel rooms and common spaces are clean, in accordance with high quality standards. They assist guests by answering questions and following through on requests to meet guest needs and expectations. Room Attendants work alongside Room Checkers, Housepersons, and under the supervision of the Executive Housekeeping Supervisor and Hotel Manager.

Requirements

• Excellent time management and organization skills; candidates must be able to clean all assigned rooms per shift and be accountable for remaining both productive and efficient while ensuring the highest levels of guest satisfaction.
• Ability to be a team player, encouraging positive working relationships and strong interpersonal skills.
• Ability to communicate effectively in English, both written and verbally, comfortably to groups, and on a VHF radio.
• Prepared to work flexible schedules (weekends, holidays), and in all weather conditions.
• Ability to maintain professional conduct when in uniform, on or off-duty (and online).
• Ability to effectively provide training, support, and assistance to coworkers.
• Ability to attend and actively participate in meetings and training.
• Must be neat, punctual, and dependable.
• Must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• Ability to lift heavy items, walking, standing, crouching, and kneeling for periods of time.
• Appropriate level of physical fitness required for a high-altitude environment.
• Prepared and able to wear appropriate footwear, gloves, layers, etc. for the conditions, particularly when moving around on stairs and outdoors.

Nice To Haves

• Previous housekeeping, cleaning, or relevant experience is preferred.
• Current first aid and CPR/AED training is preferred.

Responsibilities

• Consistent cleaning and monitoring of guest rooms, including dusting, making beds, removing soiled linens/garbage, replenishing towels and amenities, vacuuming, spraying, and wiping floors, cleaning bathrooms, and replacing used glassware.
• Cleaning and maintaining public spaces, common areas, and bathrooms, including dusting, removing garbage and other items, vacuuming, and spraying/wiping areas.
• Engaging with and assessing guest needs and expectations, aiding in a courteous manner, and answering inquiries about the Resort, hotel services, and facilities.
• Performing work to a high-quality standard, always aligned with health and safety regulations.
• Timely and accurate completion of administrative tasks, incident and deficiencies reporting to supervisory personnel.
• Other duties may be requested and assigned from time to time.

Benefits

• FREE staff pass for Sunshine Village
• Ski & Ride - Free days & discounts at ski resorts across Canada
• Staff Events - Staff parties, BBQs, spring night skiing, dog sledding & more
• Career - Recognition programs & career development opportunities
• Wellness - Discounted fitness passes, yoga, onsite support & professional support
• Onsite discounts - Food & beverage, retail, & hotel stays
• Exclusive deals - Brand-named gear & local businesses

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed