Hotel Room Attendant

Shooting Star Casino, Hotels, & Event Center•Mahnomen, MN

21h•Onsite

About The Position

The Hotel Room Attendant is responsible for cleaning and sanitizing guest rooms to enhance the guest experience at Shooting Star Casino, Hotel & Event Center. This role involves performing detailed cleaning tasks, ensuring rooms are well-stocked with amenities, maintaining cleanliness of hotel areas, and responding to guest concerns to ensure a high level of guest satisfaction. The position also requires adherence to STAR Service standards.

Requirements

Ability to perform overall cleaning and sanitation of hotel rooms.
Ability to inspect guest rooms for left items and return lost and found items.
Ability to keep a clean and tidy workspace and cart rooms.
Ability to replenish room supplies to maintain par levels.
Ability to report missing items.
Ability to stock carts, count, fold, and carry linens.
Ability to remove disposable items from various hotel areas.
Ability to listen and respond to guest concerns in a timely fashion.
Ability to perform "knock & talk" on stayover rooms.
Ability to refer guests to appropriate departments for issue resolution.

Responsibilities

Provides exceptional, STAR Service to ensure overall guest satisfaction.
Performs the steps of STAR Service, which include: Smile and Greet, Take Care of Needs, Anticipate, Ask and Act, Remember to Thank and Close.
Performs the position-specific STAR service expectations, as outlined by the department.
Performs overall cleaning and sanitation of hotel rooms, including dusting, washing, vacuuming and mopping/wiping of walls, woodwork, carpets, and furniture according to checklist.
Rotates mattress encasements, pillow encasements, shower curtains and bedspreads according to schedule and guest needs.
Inspects guest rooms for left items and returns all lost and found items to the Housekeeping Office.
Keeps a clean & tidy workspace for their carts as well as the cart rooms.
Replenishes supplies such as drinking glasses, paper supplies, toiletries etc. to maintain par level of items going into the room by room type.
Reports any missing items from hotel rooms & turns into Lead or Supervisor.
Stocks cart, counts, folds and carries linens.
Removes disposable items from storerooms, lobby, office areas, and corridors.
Listens and responds to guest concerns in a timely fashion to maintain a high level of guest satisfaction.
Does “knock & talk” on stayover rooms to verify guest needs & ensure guest satisfaction.
Refers guests to the appropriate department or function for issue resolution.
Performs other duties and responsibilities as required or assigned.