Hotel Room Attendant

Spokane Tribe Resort & Casino•Airway Heights, WA

1d•Onsite

About The Position

This position is responsible for cleaning guest rooms, restocking supplies and replacing dirty linens with clean items. The attendant will self-inspect rooms to ensure all work meets cleanliness standards and will emulate a positive, upbeat, and hospitable demeanor to deliver outstanding and rewarding experiences.

Requirements

Must be at least eighteen (18) years of age.
Excellent time management and organizational skills.
Detail oriented.
Schedule flexibility, must be willing and able to work all shifts, nights, overnights, weekends and holidays.
Read, write, and speak English with general working fluency.
Obtain and maintain a valid Gaming license.

Nice To Haves

Prior hotel housekeeping experience, preferred.

Responsibilities

Cleaning guest rooms including but not limited to dusting, polishing, sanitizing, vacuuming, mopping, and disposing of trash and waste.
Making beds, changing, and restocking linens.
Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, and wet bar/kitchen.
Follow procedures set by hotel management for proper entry into guest rooms and ensuring vacancy before entering.
Proper handling of Bio-Hazzard material according to department procedures.
Attend all Bio-Hazzard training and certification.
Fix any room issues discovered during the cleaning process. Ensure room issues are always resolved before the room is changed to vacant inspected. Follow-up as necessary with other teams/departments including Maintenance and Preventive Maintenance teams to ensure room issues are resolved.
Find resolution to problems, if possible, before passing them on to supervision or management.
Maintain compliance with Lost and Found items handling according to current SOPs.
Inspect and turn mattresses regularly.
Store all dirty laundry in line with company policy.
Check all appliances in rooms are in working order.
Realign furniture and amenities according to the prescribed layout.
Respond to guest queries and requests.
Respond to calls for housekeeping problems such as spills, and broken glasses.
Deliver any requested housekeeping items to guest rooms.
Remove room service items.
Organize and restock the cart at the end of the shift.
Ensure confidentiality and security of guest rooms.
Follow all company and applicable regulatory safety and security procedures.
Report any maintenance issues or safety hazards.
Observe and report damage of hotel property.
Perform all other duties as assigned.