Hotel Room Attendant - Housekeeper

Corporate Management Group•Lakeside Marblehead, OH

6d•Onsite

About The Position

The Room Attendant plays an important role in our home away from home and creates a positive experience for our guests by maintaining a clean, comfortable, and inviting environment. This position is responsible for maintaining the cleanliness of guest rooms as assigned. Consistently ensures all areas of the hotel are cleaned to specified standards to achieve high levels of guest satisfaction. General: This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through. We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace, and live the company values. Our Values embody: Integrity: We are honest, genuine, and transparent in our interactions. Concern For Others: We care for each other and our guests. Collaboration: We value diversity and the “come as you are” spirit and personality. Accountability: We make mistakes, learn from them, and strive for continuous improvement. Hospitality Soul: We have fun creating lifelong memories for each other and our guests. Additional Information: To apply for this position, you must be legally authorized to work in the United States. Upon hire, you must complete the I-9 form within the first 3 days of employment.

Requirements

Three (3) months of prior housekeeping/cleaning experience required
Must be legally authorized to work in the United States
Upon hire, must complete the I-9 form within the first 3 days of employment

Nice To Haves

Customer service experience preferred

Responsibilities

Regular attendance and reporting to work on time, ready to begin your shift, is an essential function of employment (being tardy places an unfair burden on the team)
Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs
Communicating effectively, both verbally and in writing (i.e., use appropriate language, display proper tone, attitude, and body language when communicating)
Ability to understand and follow instructions as directed by supervisor/manager
Working safely is a condition of employment. All employees must follow the safety policies
Performing the job duties as described. (Reasonable accommodations will be considered in accommodating disabilities. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)
Be polite, courteous, and helpful to all guests and coworkers, displaying a positive “can-do” attitude while maintaining a high level of professionalism consistent with the company values
Acknowledge our guests with a smile and friendly “hello.”
Promptly attend to guest needs
Comply with all hotel policies and procedures, i.e., Employee Handbook, Conduct Policy, Safety Policy, etc.
Comply with guest privacy standards
Report to your supervisor or the MOD, immediately, all injuries occurring while on duty, no matter how minor . (Fraud, Dishonesty, and False Statements regarding an injury will result in disciplinary action up to and including termination)
Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
Arrive to work on time (follow call-out policy), and in appropriate work attire (uniform, footwear), neat in appearance
Complete work in a timely manner and meet productivity standards/expectations
Keep work area clean, neat, and well organized
Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)
Seek approval from management prior to working overtime (i.e., punching in early or staying beyond scheduled shift)
Perform additional duties as assigned
Complete tasks according to required standards within set time limits (i.e., minutes per occupied room)
The stock cart is sufficiently based on room assignments
Utilize reports from the Executive Housekeeper to avoid disturbing guests and maximize efficiency
Wear protective gear such as gloves, goggles, kneepads, etc., to work safely and prevent injury
Remove all dirty linen from beds and bathrooms and assess for blood-borne pathogens. (It is the expectation that beds be stripped and refreshed with “clean” linen. Choosing NOT to change bedding will result in corrective action up to and including immediate termination.)
Remove trash and replace liners where necessary
Make beds neatly with fresh sheets and pillowcases, clean mirrors, windows, and frames, dust all furniture, fixtures, and frames; ensure furnishings and fixtures are cleaned and placed properly (perform deep cleaning tasks when necessary)
Clean entire bathroom, including floors, tubs, toilets, sinks, and surfaces by kneeling, bending, and squatting
Read and follow safety labels on chemical bottles (Do Not Mix); understands the uses of all cleaning equipment; refer to SDS sheets before use
Clean carpeting with a vacuum and hose attachments for corners and edges
Turn in all articles found in the room to the Executive Housekeeper; ensure items are properly dated, bagged, and tagged
Ensure all guest supplies are replenished daily, consistent with brand standards
Verify items in the guestroom are in good working order, including TVs, lights, radio/clocks, hair dryer, coffee makers, A/C, heat
Communicate problems needing repair to maintenance in a timely manner
Report to Supervisor any potential dangers, including suspicious behavior, broken glass, leaks, electrical issues, etc. (Do not attempt to dispose of dangerous substances without supervision)
Promote security by keeping doors locked; restrict access to guest rooms and keep keys on person at all times; keep carts in front of doorways while inside the guestroom
Report damage, abuse, or smoking in non-smoking rooms to the Supervisor
Check the climate control for working conditions and leave it at an appropriate temperature before leaving the room