Hotel Reservations Support Specialist – Remote

Destination Careers • Baltimore, MD

11d • $40,000 - $55,000 • Remote

About The Position

The Hotel Reservations Support Specialist works remotely to research lodging options, coordinate reservation details, and provide personalized support throughout the planning and booking process. The role is suited to service-oriented individuals who enjoy helping clients and have strong organizational and communication skills. The specialist learns to use online reservation systems and industry resources, with training and resources provided to support work with hotels, resorts, and other vacation-related services.

Requirements

• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Comfortable researching and comparing information online.
• Ability to work independently and manage time effectively.
• Basic computer and internet proficiency.
• Willingness to complete training and learn reservation systems.
• Must be 18 years of age or older.
• Reliable computer and internet access.

Nice To Haves

• Previous experience in hospitality, customer service, reservations, or related fields is helpful but not required.

Responsibilities

• Research hotels, resorts, and accommodation options based on client preferences and needs.
• Assist clients with availability, reservation options, and booking details.
• Coordinate accommodations and related vacation components when requested.
• Review reservation information for accuracy prior to confirmation.
• Communicate professionally with clients throughout the planning and booking process.
• Assist with reservation updates, changes, and general questions.
• Maintain organized client and booking records.
• Use approved reservation platforms and industry resources.
• Stay informed about properties, destinations, promotions, and booking procedures.
• Provide attentive follow-up and personalized client service.

Benefits

• Fully remote work environment.
• Flexible scheduling.
• Training and ongoing educational resources.
• Access to reservation and planning tools.
• Industry and supplier resources.
• Supportive professional environment.
• Opportunities to expand knowledge across hotels, resorts, vacation packages, and destination experiences.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed