Hotel Reservations Manager - Elysee New York
About The Position
The iconic Elysée New York is seeking an experienced Reservations Manager. This is a rare opportunity for a proven candidate to shape the re-emergence of a luxury landmark hotel, blending operational excellence with world-class guest experiences. The Reservations Manager is responsible for overseeing all hotel reservations activities, ensuring exceptional guest service, maximizing room revenue, and maintaining reservation accuracy. This role manages the reservations’ function, supports revenue optimization strategies, and collaborates closely with Sales, Front Office, Revenue Management, and Operations teams to deliver a seamless guest experience.
Requirements
- Minimum 3 years of hotel reservations experience, including supervisory or management responsibility.
- Strong knowledge of hotel PMS and reservation systems (Opera preferred).
- Excellent communication, organizational, and problem-solving skills.
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Hospitality-focused mindset with a commitment to delivering exceptional guest experiences.
- Ability to communicate in English.
- Self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Can communicate well with guests.
- Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
- Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
- Knowledge of policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
- Basic mathematical skills to prepare moderately complex calculations for financial reporting.
- Supervisory skills to manage entire housekeeping operation.
- Ability to deal effectively with employees, vendors, contractors.
- Ability to coordinate and cooperate with other departments regarding housekeeping services/activities.
- Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel.
- Ability to access and accurately input information using a moderately complex computer system.
Nice To Haves
- Opera preferred
Responsibilities
- Oversee daily reservations operations, ensuring accuracy, efficiency, and exceptional service standards.
- Manage room inventory, rates, availability, and reservation systems to maximize occupancy and revenue.
- Monitor booking trends and recommend strategies to improve performance and guest satisfaction.
- Handle guest inquiries, special requests, and escalated reservation issues professionally and promptly.
- Train, coach, and develop reservations team members while maintaining service excellence.
- Ensure compliance with hotel policies, brand standards, and data privacy requirements.
- Generate and analyze reservations reports, forecasts, and performance metrics.
- Collaborate with Sales, Revenue Management, and Front Office teams to support business objectives and hotel reopening initiatives.
Benefits
- Highly competitive annual salary based on experience
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you
- Discounts with our Crescent managed properties in North America for you & your family members
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
