Hotel Front Office Manager - Elysee New York
About The Position
The iconic Elysee New York is seeking an experienced Hotel Front Office Manager. This is a rare opportunity for a proven luxury hospitality leader to shape the re-emergence of a legendary New York hotel and help define the next chapter of an intimate, highly personalized luxury boutique brand. Elysee New York is seeking an experienced, highly visible, and service-driven Front Office Manager to lead all Front Office operations and help shape the guest experience for one of New York City’s most distinctive luxury boutique hotels. Reporting to the Director of Operations, the Front Office Manager oversees Front Desk, Bell Services, guest services, and overnight operations, ensuring every arrival, stay, and departure reflects Elysee New York’s luxury standards and LQA expectations. This position serves as the primary operational leader during afternoon and evening shifts, with schedules typically beginning at 2:00 PM.
Requirements
- A minimum of 2 years of experience at a Luxury NYC Market Hotel is required.
- Must have experience working with unionized teams and knowledge/understanding of union contracts.
- Must have experience with LQA / Forbes standards.
- Proven leadership, communication, and organizational skills.
- Financial acumen with experience managing budgets and labor costs.
- High attention to detail and commitment to excellence.
- Ability to work flexible schedules, including weekends and holidays.
- Strong knowledge of luxury service standards and hotel operations.
- Proficiency in hotel management systems.
Nice To Haves
- Hotel and Gaming Trades Council, AFL-CIO experience is preferred.
- Bilingual or multilingual abilities are preferred.
Responsibilities
- Lead, inspire, and develop a high-performing Front Office team, including supervisors, Guest Service Agents, Bell Persons, and PBX Operator.
- Recruit, train, and mentor team members, fostering a culture of accountability, engagement, and continuous improvement.
- Conduct regular performance evaluations and provide coaching and feedback.
- Ensure proper staffing levels and scheduling aligned with occupancy and business needs.
- Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
- Implement company programs and supervise the daily operations of the Front Office to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
- Champion a guest-first mindset, ensuring every space reflects comfort, elegance, and meticulous attention to detail.
- Address guest requests, concerns, and special preferences promptly and professionally.
- Collaborate with Housekeeping and other departments to ensure seamless guest experiences.
- Manage departmental budgets, labor costs, and productivity metrics.
- Analyze performance data and implement strategies for operational efficiency.
- Maintain accurate records, reports, and compliance documentation.
- Ensure compliance with all health, safety, and sanitation regulations.
- Maintain knowledge of OSHA standards and safe work practices.
- Lead sustainability initiatives, including waste reduction and eco-friendly practices.
Benefits
- Highly competitive annual salary based on experience
- Possible bonus eligibility
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you
- Discounts with our Crescent managed properties in North America for you & your family members
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
