Hotel Front Office Manager
La Posada Hotel•Laredo, TX
•Onsite
About The Position
The Hotel Front Office Manager oversees the daily operations of the front desk and guest services departments, ensuring exceptional service and smooth check-in/check-out experiences. This role is pivotal in maintaining guest satisfaction, managing staff performance, and coordinating with other hotel departments to deliver a seamless hospitality experience.
Requirements
- Bachelor's degree from four-year college or university preferred; hospitality degree preferred.
- Two years’ related experience managing a front office staff; or equivalent combination of education and experience.
Responsibilities
- Supervise all front office staff including front desk, night audit, concierge, bell services, and in some instances drivers.
- Ensure efficient guest check-in/check-out procedures are in place and used consistently
- Handle guest complaints and resolve issues promptly
- Monitor room availability and coordinate with housekeeping
- Train, coach, and schedule front office personnel to meet business expectations and demands
- Conduct regular performance evaluations and provide constructive feedback
- Address performance issues through coaching and formal disciplinary action when necessary
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Uphold brand and company policies and service standards
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What This Job Offers
Job Type
Full-time
Career Level
Manager
