Hotel Housekeeping Manager - Elysee New York
About The Position
The iconic Elysee New York is seeking an experienced Hotel Housekeeping Manager. This is a rare opportunity for a proven luxury hospitality leader to shape the re-emergence of a legendary New York hotel and help define the next chapter of an intimate, highly personalized luxury boutique brand. The Hotel Housekeeping Manager will lead the housekeeping department to ensure exceptional cleanliness, orderliness, and overall guest satisfaction throughout the property. This leadership role requires a detail-oriented, proactive individual with excellent management skills to oversee daily operations and motivate a diverse team.
Requirements
- A minimum of 2 years of experience at a Luxury NYC Market Hotel is required.
- Must have Hotel and Gaming Trades Council, AFL-CIO experience.
- Must have experience working with unionized teams and knowledge/understanding of union contracts.
- Must have experience with LQA / Forbes standards.
- Certification in housekeeping management or hospitality operations
- Proven leadership, communication, and organizational skills
- Financial acumen with experience managing budgets and labor costs
- High attention to detail and commitment to excellence
- Ability to work flexible schedules, including weekends and holidays
- Strong knowledge of luxury service standards and hotel operations
- Proficiency in hotel management systems
Nice To Haves
- Bilingual or multilingual abilities are preferred.
Responsibilities
- Lead, inspire, and develop a high-performing housekeeping team, including supervisors, room attendants, laundry attendants and public area staff
- Recruit, train, and mentor team members, fostering a culture of accountability, engagement, and continuous improvement
- Conduct regular performance evaluations and provide coaching and feedback
- Ensure proper staffing levels and scheduling aligned with occupancy and business needs
- Maintain the highest standards of cleanliness, presentation, and hygiene throughout the property
- Conduct routine inspections of guest rooms, suites, and public areas to ensure adherence to luxury brand standards
- Oversee inventory control, purchasing, and cost management for housekeeping supplies and linens
- Ensure proper handling and maintenance of equipment and assets
- Champion a guest-first mindset, ensuring every space reflects comfort, elegance, and meticulous attention to detail
- Address guest requests, concerns, and special preferences promptly and professionally
- Collaborate with Front Office and other departments to ensure seamless guest experiences
- Manage departmental budgets, labor costs, and productivity metrics
- Analyze performance data and implement strategies for operational efficiency
- Maintain accurate records, reports, and compliance documentation
- Ensure compliance with all health, safety, and sanitation regulations
- Maintain knowledge of OSHA standards and safe work practices
- Lead sustainability initiatives, including waste reduction and eco-friendly practices
Benefits
- Highly competitive annual salary based on experience
- Possible bonus eligibility
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you
- Discounts with our Crescent managed properties in North America for you & your family members
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
