Hotel Reservations Deposit Clerk - Excalibur

MGM Resorts International • Cary, NC

9d • Onsite

About The Position

The primary responsibilities of the Hotel Deposit Clerk are to ensure appropriate accommodation arrangements with regard to VIP guest reservations, Groups and Wholesale bookings. All duties are to be performed in accordance with departmental and policies, practices, and procedures.

Requirements

• High School Diploma, GED or equivalent
• 6+ Months of Prior Relevant Experience
• Casino Marketing or VIP experience.
• Work varied shifts, to include weekends and holidays

Responsibilities

• Analyzes casino play and establishes comp profiles for guest reservations.
• Processes all reservations and requests from guests, hosts, executives, Sales Department, and branch offices.
• Assists casino hosts and executives with reservations, requests for information, etc.
• Receives in-bound calls in response to various mailings and invitations.
• Books Slot Tournament reservations, Direct Marketing Packages, etc.
• Act as a liaison between the reservations department and meeting planners or wholesale companies regarding questions pertaining to their specific groups.
• Communicate effectively with Convention Sales and Service Managers regarding room blocks which are set aside for companies holding meetings in the hotel, including the number of rooms the group has utilized and what is remaining for them to pick up.
• Communicate effectively with Leisure Sales regarding wholesale room blocks set aside for tour operators to sell as packages.
• Monitor cutoff dates to prevent convention groups from booking at their convention rate and group blocks effectively.
• Review details of the convention booking recaps, such as group arrival and departure dates, number of rooms the group will hold and their rate to ensure all pertinent information is in the computer system.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees