Part-Time Hotel Reservations Agent

Westlake Village Inn•Westlake Village, CA

12d•Onsite

About The Position

We are looking for a Part-Time Reservations Agent who shares our passion for excellence and is enthusiastic about creating an exceptional service experience for our guests. Our Reservations Agent will be a dynamic team member who provides the highest level of service in an efficient, courteous, and professional manner.

Requirements

1½ years of hotel experience required.
Excellent English communication skills, both verbal and written.
Must be computer literate, with knowledge of Microsoft Word and Excel.
Strong telephone and customer service skills.
Excellent verbal and written communication skills.
Must be available to work all shifts, including weekends + holidays.

Nice To Haves

2 years of customer service experience preferred.
Friendly, professional, and outgoing personality.
Effective time management and organizational skills.
Hotel experience: 1 year preferred.
Reservations experience: 1 year preferred (not required).
Receptionist experience: 1 year preferred (not required).

Responsibilities

Capture sales from incoming reservation calls and coordinate all details of each reservation.
Run appropriate reports to ensure each guest's reservation is set up correctly.
Provide prompt, friendly, and professional service to incoming guests.
Comply with Westlake Village Inn standards for sales and marketing while working harmoniously and professionally with co-workers and the planning committee.
Maintain general knowledge of the hotel, services, and promotions in order to effectively answer guest inquiries.
Respond to guest inquiries via email.
Assist with inputting social room blocks into the PMS and correspond with inquiries via email.
Assist with room tours for social room blocks.
Assist the Front Desk with incoming calls as needed.