Hotel Relations Specialist

Sedgwick•Telecommuter AZ, AZ

1d•Onsite

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance. The PRIMARY PURPOSE of this role is to deliver exceptional service to customers on substantial loss assignments which require coordination of multiple departments and functions; to serve as a resource for all concierge functions and systems. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

Requirements

High school diploma or GED required.
Three (3) years of customer concierge or claims customer service experience or equivalent combination of education and experience required.
Strong knowledge of concierge department systems and processes
Detailed knowledge of other support departments
Demonstrated ability to resolve issues and handle conflict
Detailed knowledge of managed repair strategies and processes
Demonstrated ability to work with other departments to accomplish objectives
Strong oral and written communication skills, including presentation skills
PC literate, including Microsoft Office products
Strong organizational skills
Excellent interpersonal skills
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies
Credit security clearance, confirmed via a background credit check, is required for this position.

Nice To Haves

Bi-lingual English/Spanish a plus.

Responsibilities

Triages substantial residential and commercial property losses by assessing job needs and determining which contractor(s) will be assigned to the jobs.
Serves as the point of contact for high net worth clientele.
Responsible for dispatching and coordinating multiple trades on large jobs with repair plans.
Coordinates with other support departments to ensure seamless transactions for clients monitoring the job throughout the entire process to ensure adherence to procedures of the referring client.
Assists with special projects and training of new colleagues on processes and systems.
Attendance during scheduled work hours is required.
Performs other duties as assigned.
Supports the organization's quality program(s).