Hotel Porter

Four Winds Casinos Career Site•South Bend, IN

About The Position

The Hotel Porter is responsible for achieving and maintaining an exceptional level of cleanliness throughout the hotel's public areas. The role includes cleaning and maintaining public spaces and furnishings, handling trash and linens, delivering requested items to guest rooms, and supporting Room Attendants with stocked carts and organized storerooms. The position also requires use of specialized floor equipment and responsibility for a passkey during the assigned shift. The employee is expected to promote a fun atmosphere for casino guests and encourage mutual respect, dignity, and integrity among employees through positive example. The duties listed describe the general nature of the position and are not exhaustive. Applicants must successfully complete screening for essential job functions.

Requirements

High school diploma or GED preferred.
Level 4 Gaming License required.
Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
Ability to respond to common inquiries from employees or guests.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to apply common-sense reasoning to a variety of situations.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to meet the physical demands of the job, including regularly lifting, pushing, pulling, and/or moving up to 100 pounds.
Must successfully complete screening for essential job functions.

Nice To Haves

High school diploma or GED.

Responsibilities

Clean furniture, glass, mirrors, elevators, planters, framed pictures, and other furnishings in hotel public areas, including the lobby, pool, and restrooms.
Sweep, vacuum, mop, scrub, and polish floors, hallways, and stairs.
Remove trash and dirty linens from public areas and guest rooms.
Deliver special-request items, such as cribs or rollaway beds, to guest rooms.
Maintain storeroom shelf organization and stock carts with supplies for Room Attendants.
Assist in stripping linen and trash from departed guests' rooms.
Clean, polish, and dust exterior doors, and polish elevator tracks.
Sign out a passkey for the assigned shift and turn it in to the appropriate person at the end of the shift.
Check elevator landings on all floors and remove trash or debris and clean furnishings as needed.
Check vending areas on all floors and remove trash or debris and clean furnishings as needed.
Keep the inside of the employee elevator clean and fresh.
Use specialized floor equipment requiring technical expertise.
Promote a fun atmosphere for casino guests.
Encourage mutual respect, dignity, and integrity among employees by setting positive examples.