Hotel Porter

Four Winds Casinos•South Bend, IN

About The Position

The Hotel Porter is responsible for achieving and maintaining an exceptional level of cleanliness throughout the public areas of the hotel. The role cleans and maintains hotel public spaces and guest-room-related areas, handles supplies and special guest requests, and uses specialized floor equipment. The position also promotes a fun atmosphere for casino guests and mutual respect, dignity, and integrity among employees.

Requirements

High school diploma or GED preferred.
Level 4 Gaming License required.
Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
Ability to respond to common inquiries from employees or guests.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to apply common-sense reasoning to a variety of situations.
Must successfully complete screening for essential job functions.
Ability to regularly stand, walk, sit, talk, hear, and use hands to handle objects, tools, or controls.
Ability to occasionally reach, climb or balance, and stoop, kneel, crouch, or crawl.
Ability to regularly lift, push, pull, and/or move up to 100 pounds.
Required vision abilities include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

High school diploma or GED.

Responsibilities

Clean furniture, glass, mirrors, elevators, planters, framed pictures, and other furnishings in hotel public areas, including the lobby, pool, and restrooms.
Sweep, vacuum, mop, scrub, and polish floors, hallways, and stairs.
Remove trash and dirty linens from public areas and guest rooms.
Deliver special-request items, such as cribs or rollaway beds, to guest rooms.
Maintain storeroom shelf organization and stock carts with supplies for Room Attendants.
Assist with stripping linen and trash from rooms vacated by guests.
Clean and polish exterior doors and dust them, including polishing elevator tracks.
Sign out a passkey at the start of the assigned shift and return it to the appropriate person at the end of the shift.
Check elevator landings on all floors and remove trash or debris and clean furnishings as needed.
Check vending areas on all floors and remove trash or debris and clean furnishings as needed.
Keep the inside of the employee elevator fresh and clean.
Use specialized floor equipment requiring technical expertise.
Promote a fun atmosphere for casino guests.
Encourage mutual respect, dignity, and integrity among employees by setting positive examples.