ROK-SPV-HOTEL OPS ADMINISTRATIVE

Century Casinos Inc•Flintstone, MD

4h•Onsite

About The Position

Responsible for the successful overall coordination and direction of all activities related to the front office and housekeeping areas of the hotel, ensuring smooth and efficient operations in accordance with our mission and objectives. Directly supervises the activities of employees who work in the operational areas of the hotel to include Front Desk, Support Services, Environmental Services, Housekeeping, Laundry, and Spa. You will report directly to the Hotel Operations Manager.

Requirements

Must have excellent communication skills, be polite, and present a neat appearance at all times.
The ability to work with others as a team in an efficient manner.
Strong organizational skills required
Proven experience providing high level of guest service
The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
The ability to compute rate, ratio, and percent, and to interpret data from graphs
The ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents
The ability to write effective reports and memos
Must respond to inquiries from employees or guests
The availability to work all shifts.
The ability to work in a fast–paced environment and stressful situations.
Must be at least 21 years old.
Must be able to pass a background investigation and obtain and maintain all work cards as required by the company, including gaming license through MLGCA.
The ability to verify the right to work in the United States.

Nice To Haves

Some college education preferred.
Minimum of three years of prior hotel experience preferred, preferably in front desk operations, with progressive supervisory experience required.

Responsibilities

Assist with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
Ensures all policies and procedures and department standards are adhered to in the Hotel Operations department on assigned shifts.
Assists the Hotel Operations manager in creating, developing and implementing an effective strategy of organization for the front office and housekeeping areas of the hotel, ensuring maximum guest service and satisfaction.
Assists with achieving budgeted revenues and expenses, and maximizes profitability related to Hotel Operations.
Implements financial and operational plans that correspond to the overall objectives of the Hotel Operations.
Assist in the management of the room inventory function, to maintain highest possible room occupancy, and average daily rate.
Maintains procedures for credit control, handling of financial transaction, security of monies, guest security and emergency procedures.
Guides, supports and supervises hotel operation staff in daily responsibilities.
Prepares various departmental reports and monitors computer systems, in order to track room vacancies, for cleaning and maintenance purposes.
Monitors room blocks in the hotel system to ensure suites and special room blocks are handled correctly. Communicates with other departments to ensure proper handling of guests and groups.
Maintains adequate staffing levels in Hotel Operations, by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and terminating employees, as needed.
Ensures that all cleaning materials, chemicals, and equipment are used in accordance with manufacturer’s instructions. Reports any hazardous conditions or broken equipment immediately to Hotel Operation Manager and submits work order for maintenance to repair.
Maintains strict adherence to all OSHA safety rules and regulations.
Advises management of necessary repairs and replacements in all areas of the Resort as well as any safety violations.
Demonstrates ability to establish and maintain effective relations with guests and all levels of the organization.
Takes responsibility for the issuance of the Environmental Service and Housekeeping keys. Audits will be conducted on a daily basis.
Consistently motivates hotel operations staff to maximize productivity and keep morale levels high.
Conduct daily pre-shift meetings to provide employees with up-to-date information in regards to the Casino, various resort outlets, changes within the department and other information as deemed necessary.
All other duties as assigned.