Hotel Operations Manager

Gravity Haus • Steamboat Springs, CO

2d • Onsite

About The Position

We’re seeking a detail-oriented, hands-on Hotel Operations Manager to oversee the day-to-day performance of our Housekeeping and Engineering teams. This role is critical to ensuring the property is clean, well-maintained, and operating efficiently behind the scenes—so that every guest experience runs smoothly. You’ll partner closely with the General Manager and other department leaders to drive operational excellence, maintain high standards, and support a strong, accountable team culture.

Requirements

• 4–7+ years of experience in hotel operations, housekeeping, or engineering/maintenance
• Prior leadership experience managing teams (Housekeeping and/or Engineering preferred)
• Experience with scheduling, labor management, and operational planning
• Familiarity with hotel systems and maintenance tracking tools
• Strong understanding of safety, compliance, and property standards
• A hands-on, operational leader who thrives behind the scenes
• Highly organized with strong attention to detail
• A proactive problem-solver who can manage both people and processes
• Comfortable leading teams in a fast-paced hospitality environment
• A strong communicator who can work across departments effectively

Responsibilities

• Oversee daily housekeeping operations, ensuring guest rooms and public areas meet cleanliness and brand standards
• Manage staffing, scheduling, and productivity for the housekeeping team
• Conduct inspections and ensure quality control across all areas of the property
• Support training, coaching, and development of housekeeping staff
• Monitor inventory levels and coordinate ordering of housekeeping supplies
• Oversee all engineering and maintenance operations, ensuring the property is safe, functional, and well-maintained
• Ensure timely response and resolution of maintenance requests and work orders
• Monitor vendor relationships and coordinate third-party services as needed
• Support capital projects, repairs, and ongoing property improvements
• Lead, coach, and support team members to drive accountability and performance
• Ensure compliance with safety standards, company policies, and regulatory requirements
• Monitor and manage departmental budgets, including labor and operating expenses
• Identify opportunities to improve efficiency, reduce costs, and enhance operational performance
• Serve as Manager-on-Duty as needed, supporting overall hotel operations
• Partner with Front Office and other departments to ensure alignment on room readiness, maintenance issues, and guest needs
• Communicate effectively across teams to ensure smooth daily operations
• Support overall property goals and guest experience initiatives

Benefits

• health insurance
• 401(k) with company match
• All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed