Hotel Operations Manager

Casino and • Evansville, IN

3d • Onsite

About The Position

The Hotel Operations Manager oversees the daily operations of two property hotels including the Front Desk, Reservations, Laundry, and Housekeeping Departments. This role requires the ability to adapt to changing business demands, stand, sit, and walk for prolonged periods of time (7+ hours), and knowledge of Indiana Gaming regulations, as well as the company's internal controls, policies, and procedures. The manager must always follow the Company Service Standards model and be available for regularly scheduled work, including a variety of hours, holidays, and weekends. Other duties may be assigned at any time.

Requirements

• Bachelor’s Degree from four-year college or university
• 5 years related experience, or equivalent combination of education and experience
• Minimum 3 years hotel operations experience
• Strong Leadership capability
• Proficient In Microsoft Office Products (Outlook, Teams, Word, Excel)
• Excellent verbal and written communication skills
• Knowledgeable of the Indiana Gaming regulations as well as company's internal controls, policies, and procedures.

Nice To Haves

• Experience working with Oracle Opera, Oracle Purchasing strongly preferred

Responsibilities

• Generating room forecasts and daily revenue reports, including yield management.
• Responding to guest comment cards, letters, and phone calls, addressing complaints and resolving concerns.
• Staffing and supervision of Hotel Operations (i.e., Front Desk, Night Auditor, Reservations, Laundry, and Housekeeping).
• Formulating and implementing Hotel Operations policies and procedures and ensuring enforcement of company policies and procedures.
• Planning budgets and control of payroll costs.
• Establishing standards for personnel administration and performance, service to patrons, room rates, credit, and service.
• Adapting to changing business demands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager