Hotel Operations Manager

Aileron Management LLC • Savannah, GA

1d • $45,000 - $58,000 • Onsite

About The Position

The Hamilton Turner Inn is looking for an Operations Manager to oversee day-to-day operations and achieve hotel profitability through revenue generation, cost control, and guest satisfaction, while maintaining the integrity of the hotel. A typical day for the Operations Manager includes planning, developing, coordinating, and implementing the day-to-day operations of the hotel.

Requirements

• 2 plus years of related hotel operations required.
• Strong verbal and written communication skills.
• Undergraduate degree preferred.
• Ability to work weekends, nights and holidays.
• 2 plus years of hotel operations experience.
• 1 plus years of experience as an Assistant General Manager.
• Strong verbal and written communication skills.

Nice To Haves

• Passion for hospitality
• Ability to multi-task
• Ability to manage 15+ people
• Motivated to enhance the guest experience
• Ability to work in a fast-paced environment
• Attention to detail and time management skills
• Availability to work a flexible schedule: weekends, and holidays

Responsibilities

• Plan, develop, coordinate, and implement the day-to-day operations of the hotel.
• Oversee hotel staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management and other employee relations issues.
• Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.
• Inspect guest rooms and public spaces to maintain standards set forth by company and hotel.
• Ensure safety and security of the hotel, staff and guests and respond to all emergency situations.
• Remain current on industry trends and local market activities
• Review and follow-up on property guest satisfaction scores and comments.
• Implements the approved budget; monitor revenues and costs daily and take corrective action when necessary.
• Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Manage the implementation of brand standards.
• Delegate responsibilities for operations and projects to appropriate hotel associates
• Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
• Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and employee engagement data.
• Conduct performance reviews for associates as applicable.

Benefits

• Medical, Dental, and Vision plans - Eligible 1st of the month after 30 days
• Company-Paid Life and AD&D Insurance and Long-term Disability
• Flexible Spending/Dependent Care Account
• Short-term Disability & Accident plans
• Employee Assistance Program
• 401(k) Retirement Plan with company match
• Paid Vacation - up to 10 days per year
• Paid Sick time – up to 5 days per year
• 7 paid Holidays per year
• Referral Program - Earn $500 for referring someone
• Employee Recognition Program - earn gift cards
• Employee discounts
• On-Demand Pay – Access to earned wages before your regular paycheck

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree