Hotel Operations Manager - Excalibur

MGM Resorts International • Cary, NC

8d • Onsite

About The Position

As the Manager of Hotel Operations, you will partner closely with the Senior Hotel Manager to guide, inspire, and elevate our property's Front Desk team in true MGM style. You will champion our front-of-house management team, driving operational excellence, managing labor efficiently, and meeting key financial goals. As the strategic owner of Front Desk operations, you will lead daily execution to deliver seamless, world-class guest experiences that meet and exceed MGM Resorts’ premier service standards—all while championing company policies and procedures.

Requirements

• Must be a minimum of 21 years of age required
• 2+ Years of prior relevant experience in the direction and management of employees in a similar hotel environment required

Nice To Haves

• Previous experience managing employees under a collective bargaining agreement preferred
• Technical knowledge and experience with Opera, HotSOS and other service optimization system preferred

Responsibilities

• Works closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed