Parking Ambassador - Excalibur

MGM Resorts International • Cary, NC

5d • Onsite

About The Position

As a Parking Ambassador at Excalibur, you'll create a memorable first impression for our guests with your warm smile and exceptional service. By anticipating their needs and delivering swift and efficient assistance, you'll set the tone for an unparalleled resort experience. You will create a memorable first impression for our guests with your warm smile and exceptional service. By anticipating their needs and delivering swift and efficient assistance, you'll set the tone for an unparalleled resort experience.

Requirements

• High School Diploma, GED, or equivalent experience
• Six (6) months prior guest service experience
• Comfortable working outside in hot or cold climates

Responsibilities

• Warmly greet all arriving guests at the parking entrance, providing courteous, efficient, and enthusiastic service despite varying weather conditions
• Manage the fast-paced environment by strictly adhering to protocols and using sound judgment to regulate vehicle movement, minimizing traffic congestion and delays
• Act as a knowledgeable ambassador for the property, well-versed in all hotel services, features, and local attractions, enabling accurate responses to guest inquiries
• Address guest concerns promptly within the scope of authority; escalate unresolved issues to the supervisor on duty for further assistance
• Vigilantly report all suspected thefts or missing items to the supervisor and/or hotel security for immediate investigation and resolution

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED