Hotel Operations Manager

Ameristar Casino Hotel Vicksburg•Vicksburg, MS

4d•Onsite

About The Position

Responsible for supervising day to day operations and managing staff of the Hotel. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals. Maintains all master and direct-bill accounts and coordinates with Accounting staff to ensure correct billing. Makes recommendations pertaining to Hotel policies and services and resolves guest complaints while supporting all customer service programs. Responsible for maintaining maximized occupancy and revenue for Hotel operations. Makes recommendations for financial activities of Hotel such as setting room rates and policies/procedures. Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. Maintains strict confidentiality in all departmental and company matters.

Requirements

Bachelor's degree (B.A./B.S.) from four-year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience.
Must have excellent written and verbal communication skills; must be fluent and literate in English.
Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.) and in hotel software.
Ability to maintain a high level of confidentiality and professionalism.
Ability to write reports, business correspondence, and procedure manuals.
Must have exceptional customer service and interpersonal skills.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

Nice To Haves

Prior Hotel Management experience strongly preferred.

Responsibilities

Supervising day to day operations and managing staff of the Hotel.
Developing, implementing, and managing operational goals and monitoring achievements of performance and profit objectives.
Creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
Assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with departmental and company standards and programs.
Ensuring customer service standards are followed by all team members and addressing issues as they arise.
Maintaining all master and direct-bill accounts and coordinating with Accounting staff to ensure correct billing.
Making recommendations pertaining to Hotel policies and services and resolving guest complaints while supporting all customer service programs.
Maintaining maximized occupancy and revenue for Hotel operations.
Making recommendations for financial activities of Hotel such as setting room rates and policies/procedures.
Ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
Maintaining strict confidentiality in all departmental and company matters.