Hotel Operations Manager

Aileron Management•Savannah, GA

14h•Onsite

About The Position

The Hamilton Turner Inn is looking for an Operations Manager to oversee day-to-day operations and achieve hotel profitability through revenue generation, cost control, and guest satisfaction, while maintaining the integrity of the hotel. A typical day for the Operations Manager includes planning, developing, coordinating, and implementing the day-to-day operations of the hotel.

Requirements

2 plus years of related hotel operations required.
Strong verbal and written communication skills.
Ability to work weekends, nights and holidays.
2 plus years of hotel operations experience.
1 plus years of experience as an Assistant General Manager.
Strong verbal and written communication skills.

Nice To Haves

Undergraduate degree preferred.
Passion for hospitality
Ability to multi-task
Ability to manage 15+ people
Motivated to enhance the guest experience
Ability to work in a fast-paced environment
Attention to detail and time management skills
Availability to work a flexible schedule: weekends, and holidays
Undergraduate degree preferred.

Responsibilities

Plan, develop, coordinate, and implement the day-to-day operations of the hotel.
Oversee hotel staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management and other employee relations issues.
Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.
Inspect guest rooms and public spaces to maintain standards set forth by company and hotel.
Ensure safety and security of the hotel, staff and guests and respond to all emergency situations.
Remain current on industry trends and local market activities
Review and follow-up on property guest satisfaction scores and comments.
Implements the approved budget; monitor revenues and costs daily and take corrective action when necessary.
Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
Manage the implementation of brand standards.
Delegate responsibilities for operations and projects to appropriate hotel associates
Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and employee engagement data.
Conduct performance reviews for associates as applicable.