Hotel Night Auditor
About The Position
The TownePlace Suites Latham is seeking a Night Auditor to join their team! This role is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include greeting guests, completing the check-in/check-out procedure through the Property Management System, handling cash and credit card transactions, identifying guest needs and providing relevant information about hotel services and amenities, taking reservations, organizing previous shifts paperwork, closing and balancing all room accounts and vouchers, investigating and analyzing out-of-balance situations, running trial balance reports and night audit, and preparing guest folios for express check out.
Requirements
- Customer Service experience, in a hotel setting preferred.
- Marriott experience is a plus.
- High School diploma or equivalent is preferred.
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
- Must have valid drivers license, and acceptable driving history subject to company approval.
- Overnights, 11 PM- 7 AM
- Weekend Availability needed
Nice To Haves
- Marriott experience is a plus.
- High School diploma or equivalent is preferred.
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Responsibilities
- Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
- Handles cash, credit card information and goods at the property.
- Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
- Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
- Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
- Prepares guest folios for express check out.
Benefits
- Paid Weekly (Every Friday!)
- Medical, Dental & Vision Insurance
- Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
