Hotel Night Auditor

Peregrine Hospitality•Hyannis, MA

1d•Onsite

About The Position

Responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services and safety. This role involves reconciling and completing daily front desk agents' work, running trial balance reports to post rooms and close the day, and generating accounts receivable reports. The Hotel Night Auditor will also provide necessary reports to various hotel departments and perform front desk agent duties as assigned. This position assists in the direction and administration of Front Office operations to ensure outstanding guest service and financial profitability, handles emergency situations to ensure guest and associate safety, and maintains safety standards for front office associates. The role requires professional communication, overseeing the VIP guest process, assisting with up-selling to maximize revenue, and ensuring team members have up-to-date knowledge of hotel offerings and the local area. Additionally, the Hotel Night Auditor is responsible for maintaining front desk supplies and equipment, keeping front office areas clean, addressing guest complaints and questions, and carrying out supervisor requests in accordance with hotel policies. The role also emphasizes following cleanliness standards, 4 Keys service standards, standard operating procedures, and safety standards, while adhering to attendance and reliability standards and performing additional duties as assigned by management.

Requirements

Understand the mission, vision, and goals of the hotel.
Must be able to prioritize and work efficiently with limited supervision.
Must be able to speak, understand, and communicate utilizing the primary language(s) used in the workplace.
Requires good communication skills, both verbal and written.
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to lift up to 75 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 50 lbs.
Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
Strong team player, able to partner with management and other employees in a professional manner.
High School Diploma or GED equivalence required
Minimum 1 year experience in a similar role; hotel experience preferred
Will be required to work flexible scheduled shifts based on business needs
Must be able to lift and/or carry up to 50 pounds
Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
Ability to stand and walk for extended periods of time
Ability to bend and twist, push and pull, stoop, and kneel
Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Nice To Haves

hotel experience preferred

Responsibilities

Responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services and safety.
Reconcile and complete all daily front desk agents’ work.
Run find trial balance to post rooms and close day.
Run accounts receivable reports.
Provide reports for Front Office, Housekeeping, Sales, and Executive Office the next day as required.
Perform duties of front desk agent as assigned.
Responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Handle emergency situations, ensuring the safety and security of guests and associates.
Maintain safety standards for front office associates in accordance with company policy.
Ability to provide professional communication with internal and external guests.
Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out.
Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Maintain front desk office supplies and equipment while keeping the front office areas clean and organized.
Tend to guests' complaints, questions, and provide exceptional customer service.
Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
Follow all cleanliness standards to ensure guests’ satisfaction.
Follow 4 Keys service standards, standard operation procedures, and safety standards.
Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
Follow safety and security procedures.
Adhere to attendance and reliability standards.
Follow all additional duties as assigned by management.