Hotel Night Audit
Nivea Hospitality•Walnut Creek, OH
•Onsite
About The Position
The Wallhouse hotel located in Walnut Creek, Ohio is looking to add to our award winning team. We are looking to add to our award winning team! About the Hotel: The Wallhouse Hotel located in Walnut Creek, Ohio.
Requirements
- Be in required uniform, name tag, and ear piece
- Must be able to stand for an 8 hour shift
Nice To Haves
- Knowledge of Choice Advantage is preferred but not required
Responsibilities
- Provide excellent customer service to all guest of the hotel
- Check-in and check-out procedures
- Balancing cash
- Reconcile credit cards
- Answering the phone
- Attend to the needs of the guest
- Greet all guests
- Providing information to guest about policies, services, and ammenties
- Respond to guest requests
- Selling rooms to walk-in guests
- Entering / changing reservations in the system
- Posting charges to guest accounts
- Processing payments from guests
- Making necessary changes to guest accounts
- Informing housekeeping of any room changes
- Listening and responding to the needs of the guest
- Responding to guest complaints
- Answering the phone
- Transferring calls
- Cleaning of the front desk area and the surrounding area
- Completing checklists
- Maintaining daily logs
- Balancing cash drawer
- Attitude must be conductive to team growth, hospitality, and serving environment
- Willing to complete hospitality training, and education of the hospitality industry
- Any other duties given by the supervisor, or general manager
Benefits
- Friends and family hotel discounts
- Paid time off
- Holiday Pay
- Vision, Dental, and Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
