Hotel Manager

Kasa • Philadelphia, PA

3d • Onsite

About The Position

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Location: 225 N. 13th Street in Center City, Philadelphia

Requirements

• 4+ years of hotel management experience.
• Proficiency with property management systems and other core hospitality software.
• Demonstrated ability to drive guest experience scores (GSS, NPS, or brand-specific metrics).
• Experience using OTA reviews to drive improvements.
• Track record of building a service-first culture that reduces complaints and increases repeat visits.
• Fluent in RevPAR/TRevPAR, ADR, and occupancy optimization; able to work with revenue management teams and systems.
• Effectively identifies, prioritizes, and secures business partnerships to expand revenue streams further and over time will fully own Revenue monitoring or partnership workstreams.
• Recognized as an inclusive leader who leads with empathy, understanding, and intuition to meet the needs of direct reports, partners, and customers.
• The ability to think critically, anticipate future trends and develop effective long-term strategies to achieve organizational goals.
• Leaders at this level have the ability to ID root causes, create project plans, and drive themselves and their team members to prioritize, schedule and complete sizable project plans at the building, market and regional level.
• Leverages historical data to anticipate future events or outcomes, identify potential risks or opportunities, and make data-driven decisions based on those predictions.
• Skillfully hires and dismisses personnel, making informed decisions aligned with team and organizational needs.
• Balances individual growth with overall objectives, fostering a productive and collaborative work environment.
• You must be comfortable hiring and developing high performers and parting ways with those who don’t meet the bar.
• Understand and interpret financial statements and operational data from a variety of sources; synthesize data to make informed recommendations and changes in team goals and tactics.
• Reconcile and educate others on country-specific cultural norms to promote awareness, inclusion, and belonging.
• Confident and clear communicator with the ability to partner and influence at all levels in an engaging and comprehensive manner; comfortable with being in the spotlight, driving crucial conversations, and delivering feedback.

Responsibilities

• Oversee operations at your assigned property(ies), which may include rooms, housekeeping, maintenance, security, and F&B.
• Own property-level projects to include minor renovations and CapEx projects.
• Lead, develop, delegate as necessary, and hold teams accountable.
• Design and manage the guest and employee journeys; proactively looking for ways to reduce effort, as well as surprise and delight guests, along each journey touchpoint.
• Drive operating profit per unit by driving revenues, managing cost controls, and partnering with colleagues on the Commercial team.
• Monitor guest feedback across all channels and work to eliminate recurring issues.
• Champion a culture of service excellence and operational excellence in support of a hospitality-centered operating model.
• Build relationships with local businesses, vendors, and the broader community.

Benefits

• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations , plus a discount on any night for friends and family.
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed