Falling Rock Hotel Manager

Nemacolin Career • Farmington, PA

38d • Onsite

About The Position

As the Falling Rock Hotel Manager, you will lead the people, culture, and operations behind one of hospitality's most distinguished accommodations, creating an environment where personalized service, operational excellence, and genuine care define every guest interaction. Through visible leadership, strategic decision-making, and the development of high-performing teams, you will help preserve and advance the standards that have earned Falling Rock its reputation as one of the world's premier luxury hotel experiences while contributing to the continued evolution of Nemacolin's hospitality vision. You will be responsible for a hotel experience worthy of Falling Rock's Forbes Five-Star and AAA Five-Diamond distinctions by championing personalized service, operational excellence, and uncompromising attention to detail throughout every stage of the guest journey. You will foster a culture of hospitality and service excellence by leading guest services, pre-arrival concierge, the indulgence desk, housekeeping, and guest-facing operations while ensuring guests feel recognized, valued, and genuinely cared for. You will ensure confidence in every arrival, stay, and departure through thoughtful leadership, consistent service standards, proactive communication, and operational execution that reflects the expectations of a world-class hotel. You will maintain a polished and impeccably maintained environment by guiding housekeeping operations, guestroom presentation, public-space standards, and the details that define refined hospitality. You will drive strong hotel performance by balancing associate development, service standards, labor management, financial stewardship, purchasing controls, scheduling, payroll oversight, and departmental resources to support long-term success. You will build trusted relationships across the hotel and resort through visible leadership, personalized guest engagement, effective service recovery, and collaborative partnerships with food and beverage, lodging, and resort leadership teams. You will contribute to the continued reputation and evolution of Falling Rock by developing talent, protecting established standards, identifying opportunities for improvement, and advancing the guest experience in meaningful ways. This is a highly visible role balancing guest experience, associate engagement, operational performance, financial accountability, and service recovery while partnering closely with executive leadership and resort departments. It involves a combination of floor-level leadership, strategic planning, administrative oversight, and operational decision-making where priorities may shift quickly and sound judgment is essential. You will have opportunities to influence service culture, guest loyalty, associate development, and the future direction of one of the industry's most distinguished hotel experiences. Participation in the manager on duty rotation is expected, and the schedule may include evenings, weekends, holidays, and periods of increased occupancy.

Requirements

• Bachelor's degree in hospitality management, business administration, or a related field preferred.
• Minimum five years of progressive hotel leadership experience, including responsibility for guest service operations, housekeeping, or hotel management.
• Previous luxury hotel or resort experience strongly preferred.
• Demonstrated success leading teams, developing talent, and managing operational performance in a guest-focused environment.
• Experience managing labor, budgets, purchasing, payroll, and departmental financial performance.
• Strong understanding of luxury hospitality service standards, guest recovery, and operational excellence.
• Proficiency in Microsoft Office applications and hotel operating systems.
• Ability to communicate effectively and professionally in written and verbal English.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and periods of increased business demand.
• A passion for hospitality and a commitment to creating experiences that guests remember long after departure.
• An inspiring leadership style that develops talent, builds accountability, and creates a culture where associates thrive and service standards flourish.
• Strong business and operational judgment with the ability to balance guest expectations, team needs, financial performance, and brand standards simultaneously.
• Professional presence, polished communication skills, and the confidence to build trust with guests, associates, leaders, and business partners at every level.
• Composure, adaptability, discretion, and sound decision-making in a highly visible environment where details, relationships, and experiences matter.
• A strategic mindset that recognizes opportunities, anticipates challenges, and translates vision into meaningful results.
• A commitment to continuous improvement, service innovation, and preserving the standards that distinguish Falling Rock within luxury hospitality.

Nice To Haves

• Previous luxury hotel or resort experience

Responsibilities

• Champion personalized service, operational excellence, and uncompromising attention to detail throughout every stage of the guest journey.
• Lead guest services, pre-arrival concierge, the indulgence desk, housekeeping, and guest-facing operations.
• Ensure guests feel recognized, valued, and genuinely cared for.
• Provide thoughtful leadership, consistent service standards, proactive communication, and operational execution.
• Guide housekeeping operations, guestroom presentation, and public-space standards.
• Balance associate development, service standards, labor management, financial stewardship, purchasing controls, scheduling, payroll oversight, and departmental resources.
• Build trusted relationships through visible leadership, personalized guest engagement, effective service recovery, and collaborative partnerships.
• Develop talent, protect established standards, identify opportunities for improvement, and advance the guest experience.
• Manage operational performance, financial accountability, and service recovery.
• Partner closely with executive leadership and resort departments.
• Engage in floor-level leadership, strategic planning, administrative oversight, and operational decision-making.
• Influence service culture, guest loyalty, and associate development.
• Participate in the manager on duty rotation.
• Lead teams, cultivate talent, and influence the future of service.

Benefits

• Competitive compensation and comprehensive benefits offerings
• Attractive 401(k) program and paid time off
• Housing, educational, and professional development support
• Savings across resort dining, retail, spa, and experiences
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
• Executive onboarding and advanced leadership development
• Strategic cross-functional collaboration and innovation opportunities
• Mentorship, coaching, and talent development responsibilities
• Recognition through leadership honors and performance milestones

What This Job Offers

• Job Type: Full-time
• Career Level: Manager