Hotel & Lodging CTT Instructor

ADAMS AND ASSOCIATES INC•Laurel, MD

7d•$60,000 - $60,000•Onsite

About The Position

The Hotel & Lodging CTT Instructor delivers industry-recognized hospitality training to students at the Woodland Job Corps Center in Laurel, Maryland. The role prepares students for credentials, full-time employment, higher education, or advanced placements while developing the professionalism and service skills needed for hospitality careers. The instructor brings hospitality industry knowledge, models excellent guest service, and supports students as they become confident, employable professionals. The instructor provides hands-on and classroom instruction in front-desk operations, room reservations, guest check-in and check-out procedures, and basic billing systems. The role also coaches students in telephone etiquette, professional communication, problem-solving, and customer service standards, while maintaining an organized and professional training lab and classroom. The instructor guides students toward industry-recognized certifications and any necessary state learner’s permits or driver’s licenses; provides individualized case management; tracks progress and performance records; generates hotel and lodging job leads; prepares students for interviews; and monitors graduate placement metrics. The instructor reinforces professional dress and behavioral standards, mentors students according to Job Corps Career Success Standards, and provides respectful, accountable supervision. The position requires adherence to corporate integrity guidelines, including accurate student performance and attendance data, and supports Center performance goals. The instructor collaborates with residential, counseling, and recreation staff, accepts operational directives from Center leadership, may receive temporary assignments supporting other departments, and performs other duties as assigned.

Requirements

At least one year of experience in teaching or a related hospitality training field.
Certification, licensure, or accreditation in the state where the center is located, or accreditation by a recognized professional hospitality or trade organization.
Valid driver’s license and ability to meet Company insurability requirements.
Ability to lift up to 40 pounds independently.

Nice To Haves

Prior experience working within the Job Corps system.

Responsibilities

Provide hands-on and classroom instruction in front-desk operations, room reservations, guest check-in and check-out procedures, and basic billing systems.
Coach students in telephone etiquette, professional communication, problem-solving, and hospitality customer-service standards.
Keep the hospitality training lab and classroom organized, professional, and conducive to learning.
Guide students toward industry-recognized hospitality certifications and any necessary state learner’s permits or driver’s licenses.
Provide individualized case management, monitor student progress, maintain accurate performance records, and tailor support to promote program completion.
Generate active hotel and lodging job leads, prepare students for interviews, and monitor graduate placement metrics.
Hold students accountable to the Center’s professional dress code and behavioral standards.
Mentor, monitor, and model the Career Success Standards mandated by the Job Corps Policy and Requirements Handbook, and provide high-quality supervision that positively influences student behavior with respect and accountability.
Follow corporate integrity guidelines and do not manipulate student performance or attendance data; help the Center meet or exceed DOL and Company performance goals.
Work with residential, counseling, and recreation staff to provide comprehensive student supervision.
Accept operational directives from the Center Director, Duty Officer, or Shift Manager, including temporary assignments supporting other departments, and perform other duties as assigned.