HOTEL LEAD

Century Casinos Inc•Caruthersville, MO

7h•Onsite

About The Position

The employee in this position is responsible for providing and maintaining guest satisfaction and assisting in overseeing all hotel operations on a daily basis. All employees are required to practice customer courtesy skills to ensure our guests are afforded a remarkable experience. Will assist in overseeing both housekeeping and the front desk.

Requirements

Must be available to work various shifts, holidays and weekends
Must be proficient with computers. All hotel systems are web based and require computer based knowledge.
Must have great customer service skills – all of our positions come into contact with guests!

Nice To Haves

Experience in the hospitality industry or guest services is preferred, but not required

Responsibilities

Inspect all guest rooms to ensure that they have been properly cleaned using the point system put in place
Assist with cleaning rooms when necessary
Opening and closing housekeeping for the day. This includes creating housekeeping boards in WebRezPro and distributing rooms for the day
Perform room PM’s (preventative maintenance) to create a punch list of any repairs that may need to be passed on to Facilities
Assisting with laundry on linen delivery/pick up days
Keep cart/storage rooms stocked with linen and housekeeping supplies
Reviewing all reservations to ensure rates are correct and that all required information has been collected from guests
Handle and review all payments posted in the system to ensure that guests are being charged accordingly
Keep proper guest/hotel records
Perform property walks to inspect hallways and public areas for any damage that may need to be corrected
Work displaced shifts or cover for call outs/PTO days
Ensure that all team members are following policies
Follow all safety and security measures that are in place
Comply with all reasonable requests made by management