Hotel Houseperson

Hyatt Place Mount Pleasant Towne Centre•Mount Pleasant, SC

4d•Onsite

About The Position

The Hotel Houseperson at Hyatt Place Mount Pleasant Towne Centre maintains the cleanliness, safety, and appearance of hotel common areas and provides operational support to the Housekeeping department. The role includes welcoming guests, responding to requests, delivering supplies and amenities, and assisting Room Attendants. The successful candidate is dependable, organized, physically active, detail-oriented, and committed to creating a clean and welcoming environment for guests and teammates. No hotel housekeeping experience is required; training is provided.

Requirements

Strong attention to detail and commitment to cleanliness.
Ability to work independently and efficiently complete assigned responsibilities.
Ability to communicate professionally with guests and teammates.
Dependability, punctuality, and reliable attendance.
Ability to multitask in a fast-paced hotel environment.
Ability to work weekends and holidays based on business needs.
Ability to successfully complete a pre-employment background check.
Ability to stand and walk for extended periods; bend, kneel, reach, climb, push, pull, and carry supplies throughout the shift.
Ability to lift up to 30 pounds regularly and up to 50 pounds occasionally.
Ability to push and maneuver Housekeeping carts, trash containers, furniture, and equipment; use stairs and work throughout all areas of the hotel.
Ability to work safely with approved cleaning chemicals and equipment.

Nice To Haves

Previous housekeeping, janitorial, custodial, or hotel experience.
Experience using commercial cleaning equipment and products.
Knowledge of proper cleaning, sanitation, and chemical-handling procedures.
Hyatt or other hotel experience.

Responsibilities

Welcome guests warmly and professionally; respond to guest requests and provide directions or general hotel information.
Deliver requested supplies and amenities to guestrooms when assigned and report guest concerns to the appropriate department or manager.
Clean and maintain hotel public areas, including the lobby, hallways, stairwells, elevators, offices, public restrooms, fitness center, meeting spaces, restaurant areas, and other shared spaces.
Sweep and mop floors; vacuum carpets and upholstered surfaces; dust and polish surfaces; clean glass, doors, windows, and high-touch areas; empty trash and recycling.
Monitor public areas and promptly address cleanliness concerns to maintain a clean, healthy, safe, and welcoming environment.
Assist Room Attendants with stripping guestrooms and removing used linens, towels, and trash.
Deliver linens, cleaning supplies, guest amenities, and other materials to Room Attendants; maintain and organize Housekeeping closets, storage areas, and supply stations; restock carts and supplies.
Move furniture, rollaway beds, cribs, and other hotel equipment when assigned, and support Housekeeping during high-occupancy and busy periods.
Follow health, safety, sanitation, and chemical-handling procedures; properly use, label, store, and secure chemicals and equipment; use required personal protective equipment.
Report maintenance concerns, damaged equipment, hazards, and technical issues; place warning signs around wet floors and other hazards; clean and properly store equipment after use.
Collaborate with Room Attendants, Guest Services, Maintenance, and Management to support a seamless guest experience.
Complete assigned cleaning projects and daily task lists, communicate supply and inventory needs to Housekeeping leadership, and attend required meetings and training.
Support hotel operations and special events when needed, follow Hyatt brand standards and company policies, and perform additional duties as assigned.