Hotel Houskeeping Runner/Aid

MDM Group Marriotts•Miami, FL

1h•$15 - $16•Onsite

About The Position

The Hotel Housekeeping Runner/Aid responds promptly to guest and departmental requests, delivers requested items, and sets up furniture in guest rooms. The role removes items from hallways and transports them to service areas, including debris, room-service trays, unread newspapers, soiled linens, and trash near Housekeeper carts. It also identifies and reports maintenance issues, posts caution signs, contacts relevant departments about urgent repairs, and cleans, maintains, and stores cleaning equipment. The position is full-time, on-site, and non-management at the JW Marriott Marquis Miami. The role follows company, department, safety, and security policies; reports accidents, injuries, hazards, and maintenance problems; completes required safety training; and handles and stores hazardous materials appropriately. The employee maintains a clean and professional appearance, protects guest and coworker privacy and proprietary information, and provides welcoming, timely, and professional guest service. The work requires moving objects weighing up to 25 pounds without assistance and standing, sitting, or walking for extended periods, as well as reaching, bending, twisting, pulling, and stooping. Other reasonable duties may be assigned by supervisors.

Requirements

No related work experience is required.
No high school diploma or GED is required.
No supervisory experience is required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to reach overhead and below the knees, bend, twist, pull, and stoop.
Ability to stand, sit, or walk for an extended period or for an entire work shift.
Ability to communicate clearly and professionally and provide positive, timely guest service.
Ability to follow safety, security, cleaning, and company procedures.

Responsibilities

Respond promptly to requests from guests, Front Desk, At Your Service, and other departments.
Deliver guest requests and set up furniture items in guest rooms as requested.
Remove items from hallways and transport them to service areas, including debris, room-service trays, unread newspapers, soiled linens, and trash near Housekeeper carts.
Identify and report preventative maintenance issues and other problems in public areas or guest rooms.
Post caution signs when necessary and contact the appropriate department directly for urgent repairs.
Select appropriate cleaning chemicals and personal protective equipment for cleaning tasks, following OSHA regulations and company standards.
Clean, maintain, and store cleaning equipment; follow procedures for the safe operation and storage of tools, equipment, and machines.
Follow safety, security, hazardous-material, and emergency procedures; report accidents, injuries, hazards, and unsafe conditions promptly.
Protect the privacy and security of guests and coworkers, maintain confidentiality, and protect company assets.
Maintain a clean, hygienic, and professional uniform and personal appearance.
Welcome and acknowledge guests, address their service needs, assist individuals with disabilities within guidelines, and thank guests with genuine appreciation.
Support coworkers, assist with proper coverage and prompt guest service, and contribute to shared team goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.