Hotel Housekeeping Coordinator, Southland Casino
About The Position
Delaware North Gaming is seeking a full-time Hotel Housekeeping Coordinator to join the team at Southland Casino in West Memphis, Arkansas. The coordinator is responsible for overseeing the total cleanliness of all rooms and supporting the daily operation of the hotel housekeeping department. The role coordinates team assignments, room and task lists, guest requests, departmental communications, room inventory updates, and housekeeping supplies and assets. The coordinator may also perform Room Attendant and Room Inspector duties as assigned. Southland Casino Hotel is owned and operated by Delaware North. It features more than 2,200 slot machines, live blackjack, craps and roulette tables, simulcast wagering, a sportsbook, and a hotel with 300 rooms and suites. The property is in West Memphis, Arkansas, a short drive from downtown Memphis, Tennessee.
Requirements
- At least 1 year of housekeeping or administrative experience.
- Strong computer knowledge and skills, including email, spreadsheets, and word processing.
- Ability to prioritize and handle multiple tasks simultaneously.
- Ability to solve problems creatively and quickly.
- Ability to plan work for others across different roles to ensure team success.
- Ability to work quickly and accurately under pressure.
- Ability to follow direction and instructions.
- Ability to make simple addition and subtraction calculations.
- Ability to provide excellent guest service.
Nice To Haves
- Previous hotel experience.
- High school diploma or GED.
- At least one year of experience working in the hospitality industry.
Responsibilities
- Prepare hotel housekeeping opening duties and assign work to the Housekeeping Team, guided by Hotel Housekeeping Leadership.
- Receive incoming requests and respond accordingly.
- Allocate room and task lists to team members.
- Issue and collect keys, radios, devices, and other company assets in accordance with security procedures.
- Register lost and found items, hand them over to the Security department, and follow up.
- Manage guest requests and enquiries immediately.
- Communicate relevant guest information to the housekeeping team using appropriate tools and software.
- Carry out administrative and IT duties.
- Organize and control extra duties and special tasks.
- Report necessary maintenance daily and log all jobs.
- Liaise with Front Desk and VIP Services Offices to ensure information is communicated efficiently and promptly.
- Ensure communication is clear and consistent across shifts.
- Control dry cleaning and guest laundry entering and leaving the department.
- Update the system regularly to maximize rooms available in the hotel's active inventory.
- Handle emergencies that occur in the department.
- Keep notice boards updated.
- Ensure team members adhere to Health and Safety Regulations.
- Carry out other reasonable tasks set by Hotel Management and other assigned duties.
- Perform Room Attendant duties as assigned.
- Perform Room Inspector duties as assigned.
Benefits
- Weekly pay.
- Training and development opportunities.
- Employee discounts.
- Flexible work schedules.
- Eligible team members may receive health, dental, and vision insurance.
- Eligible team members may receive a 401(k) with company match.
- Eligible team members may receive paid vacation days and holidays.
- Eligible team members may receive paid parental bonding leave.
- Eligible team members may receive an employee assistance program.
- Eligible team members may receive tuition and/or professional certification reimbursement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
