HOTEL HOUSEKEEPER

Town Pump, Inc.•Belgrade, MT

About The Position

The Town Pump Hotel Group seeks a motivated and outgoing Hotel Housekeeper who will represent its mission of “Genuine Hospitality from genuine people committed to providing comfort and service.” The role helps provide guests with a positive experience by cleaning guest rooms and common areas to Town Pump and brand operational standards within specified time frames. The company describes itself as growing and offering opportunities for career growth. The housekeeper completes required company and brand-specific training, prepares the housekeeping cart at the start and end of each shift, follows grooming and appearance guidelines, and wears a uniform and name tag while working. The role also involves handling master room keys securely, communicating room conditions and status, inspecting assigned spaces, and assisting in other departments as needed. Employees are expected to demonstrate professionalism, integrity, confidentiality, and courteous communication.

Requirements

Knowledge of general housekeeping and recordkeeping.
Ability to comprehend oral and written instructions, correspondence, and memos.
Maintain a strong work ethic and demonstrate pride and integrity in job performance.
Comply with expectations for confidentiality of guest and company information.
Communicate in a courteous, professional manner with teammates, management, and guests.

Responsibilities

Clean guest rooms and common areas to Town Pump and brand operational standards within specified time frames.
Complete required company and brand-specific training and/or certifications in a timely manner.
Prepare the housekeeping cart upon arrival and at shift closing each day.
Follow Town Pump grooming and appearance guidelines and wear a uniform and name tag while on shift.
Use and update the room assignment clipboard.
Sign out and sign in master room keys daily; keep keys secure and attached to oneself, do not lend them, and do not take them off the property.
Report room condition and status to the head housekeeper and/or front desk.
Perform self-inspections of assigned rooms and areas to ensure standards are met.
Perform duties in other departments as needed, such as folding laundry or cleaning the lobby.
Maintain confidentiality of guest and company information.
Communicate courteously and professionally with teammates, management, and guests.