HOTEL HOUSEKEEPER

Town Pump, Inc. • Helena, MT

9d

About The Position

Town Pump Hotel Group is seeking a motivated and outgoing Hotel Housekeeper who will embody its mission of providing comfort and service through genuine hospitality. The role involves cleaning guest rooms and common areas to Town Pump and brand standards within specified time frames, while helping ensure a positive guest experience. The housekeeper may also perform duties in other departments as needed, such as folding laundry or cleaning the lobby.

The position includes completing required company and brand-specific training, preparing the housekeeping cart at the start and close of each shift, following grooming and appearance guidelines, and wearing a uniform and name tag while on shift. The housekeeper is responsible for handling master room keys securely and maintaining room assignment and key sign-in/sign-out records. Town Pump emphasizes pride, integrity, confidentiality, and courteous, professional communication.

Requirements

• Knowledge of general housekeeping and recordkeeping.
• Ability to comprehend oral and written instructions, correspondence, and memos.

Responsibilities

• Clean guest rooms and common areas to Town Pump and brand operational standards and within specified time frames based on guest type.
• Help ensure the best possible experience for each guest.
• Complete required company and brand-specific training and certifications in a timely manner.
• Prepare the housekeeping cart upon arrival and at shift closing each day.
• Follow Town Pump grooming and appearance guidelines and wear a uniform and name tag while on shift.
• Use and update the room assignment clipboard and sign out and sign in master room keys daily.
• Keep master keys secure and attached to oneself; do not loan them to anyone or take them off the property.
• Report room condition and status to the head housekeeper and/or front desk.
• Self-inspect assigned rooms and areas to ensure standards are met.
• Perform duties in other departments as needed, such as folding laundry or cleaning the lobby.
• Maintain a strong work ethic and demonstrate pride and integrity in job performance.
• Protect the confidentiality of guest and company information.
• Communicate courteously and professionally with teammates, management, and guests.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Health Savings Accounts
• Flexible Spending Accounts
• Paid time off
• Education reimbursement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed