Hotel Housekeeper & Front Desk Agent

McKibbon Hospitality•Tampa, FL

About The Position

This unique position combines Room Attendant/Housekeeper and Front Desk Agent responsibilities in one schedule. In housekeeping, the role maintains clean, comfortable, and inviting guest rooms and suites while providing friendly service and supporting housekeeping and laundry operations. The work involves using cleaning equipment and chemicals, restocking supplies, reporting maintenance or safety issues, and keeping carts and storage areas organized. It requires spending much of the day on foot and moving housekeeping carts. At the front desk, the role serves as a primary point of contact for hotel guests, providing welcoming, professional, and efficient service. Responsibilities include managing guest arrivals and requests, resolving complaints, maintaining knowledge of hotel services and operations, and communicating information to other departments. The agent will also train in Food and Beverage operations to provide coverage as needed. Shifts vary by hotel and may include morning, afternoon, evening, or night hours. The position emphasizes McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression. Benefits and perks vary based on full- or part-time employment.

Requirements

Be at least 18 years of age; identification verifying age is required.
Verify U.S. citizenship as stated in the housekeeping job requirements.
Be legally authorized to work in the United States and able to successfully complete any required background screening.
Be able and flexible to work weekends and holidays.
Be able to lift, pull, and push a minimum of 35 pounds.
Be able to use stairs and ladders as needed, including for cleaning high areas.
Have a desire to satisfy others' needs in a fast-paced environment.
Have previous experience as a front desk agent or in a similar role.
Have a high school diploma or equivalent vocational training certificate.
Be proficient with computers and have basic math skills.
Be able to provide excellent customer service and maintain a professional demeanor.
Be able to enter and access information in a property management system and/or point-of-sale system.
Have strong listening skills and be able to understand and address concerns raised by workers, clients, and guests.
Be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Have strong verbal and written communication skills.
Be able to create a fun and supportive working environment.
Be able to work independently with little supervision and demonstrate multitasking and time-management skills.

Nice To Haves

Experience working at a hotel establishment is highly desired.

Responsibilities

Clean guest rooms and suites, including bathrooms and living areas, and change beds.
Work with housekeeping and laundry teams to meet daily service needs.
Keep housekeeping carts clean, organized, stocked, and prepared for the next day's service.
Use professional cleaning equipment and chemicals safely and effectively.
Restock guest room supplies such as toiletries, coffee, tea, and towels.
Report maintenance issues and safety concerns to the appropriate department.
Assist with laundry duties, including collecting, sorting, and transporting linens.
Maintain clean, organized, and fully stocked housekeeping storage areas.
Follow safety and sanitation guidelines.
Provide friendly, professional interactions with guests and team members.
Anticipate guest needs, respond promptly, and acknowledge guests in a timely manner.
Maintain positive guest relations and resolve guest complaints to ensure satisfaction.
Maintain knowledge of hotel features and services, operating hours, rates, packages, promotions, occupancy, arrivals and departures, and scheduled group activities.
Process guest check-ins and verify registration information.
Handle overbooked or walked guests.
Accept and record wake-up call requests.
Communicate guest information, special requests, and amenity delivery needs to designated departments or personnel.
Resolve room status report discrepancies with housekeeping.
Train in and learn Food and Beverage operations to fill in as needed.
Arrive punctually for shifts to ensure consistent front desk coverage.

Benefits

Comprehensive medical, dental, and vision benefits for full-time associates.
Life insurance.
Pet insurance.
Short- and long-term disability coverage.
Paid time off and holidays.
Tuition assistance.
Competitive compensation with incentives that vary by position.
401(k) savings plan with 50% matching up to 10% of compensation.
Associate referral program.
Brand and company training classes, workshops, and conferences for career growth and development, varying by position.
Fundraising matching funds program.
Team volunteer opportunities.
24/7 chaplain services.
Exclusive hotel rate discounts.