Hotel Guest Service Agent Holiday Inn Express Charlottesville

Kalyan Hospitality • Charlottesville, VA

19h • $0 - $15 • Onsite

About The Position

As a Hotel Guest Service Agent at Holiday Inn Express Charlottesville, you will be the first point of contact for guests, ensuring a welcoming and seamless experience from check-in to check-out. Your role is pivotal in creating a positive impression of the hotel by delivering exceptional customer service and addressing guest needs promptly and professionally. You will manage reservations, handle guest inquiries, and resolve any issues to maintain high guest satisfaction. This position requires multitasking between administrative duties and guest interactions while maintaining accuracy and attention to detail. Ultimately, your efforts will contribute to the hotel's reputation for hospitality excellence and repeat business.

Requirements

• High school diploma or equivalent.
• Basic computer skills, including familiarity with reservation and payment processing systems.
• Strong communication skills in English, both verbal and written.
• Ability to work flexible hours, including weekends and holidays.

Nice To Haves

• Previous experience in customer service or hospitality preferred but not required.
• Experience working in a hotel or lodging environment.
• Proficiency in additional languages beyond English.
• Knowledge of local area attractions and services.
• Certification in hospitality or customer service training.
• Ability to handle cash and operate point-of-sale systems accurately.

Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Manage room reservations, cancellations, and modifications using the hotel’s property management system.
• Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring resolution to their satisfaction.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and any issues are addressed quickly.
• Process payments accurately and maintain records of guest accounts and transactions.
• Provide guests with information about hotel amenities, local attractions, and transportation options.
• Maintain a clean and organized front desk area and ensure compliance with hotel policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED