Guest Service Agent (FT) - Holiday Inn Express Dallas Medical / Market Center

PM Hotel Group • Dallas, TX

8d • Onsite

About The Position

This is a full-time position for a Guest Service Agent at the Holiday Inn Express Dallas Medical / Market Center. The role involves welcoming and assisting guests, handling reservations and payments, resolving guest concerns, and maintaining hotel standards. The ideal candidate is passionate about hospitality and providing exceptional guest service.

Requirements

• Flexible availability, including mornings, evenings, weekends, and holidays.
• Ability to stand for extended periods.
• Ability to occasionally lift up to 50 pounds.
• Proficiency in Opera PMS.
• Effective communication skills.
• Professionalism in resolving guest concerns.

Nice To Haves

• Passion for hospitality.
• Enjoyment in providing exceptional guest service.

Responsibilities

• Welcome and assist guests during check-in and check-out.
• Answer phones and respond to guest requests.
• Process reservations and payments accurately.
• Resolve guest concerns with professionalism.
• Maintain accurate records using Opera PMS.
• Communicate effectively with other hotel departments.
• Keep the front desk organized and guest-ready.
• Follow hotel policies and IHG brand standards.

Benefits

• Competitive pay
• Employee hotel discounts
• Paid training
• Career growth opportunities
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed