Guest Service Agent (FT) - Holiday Inn Express Dallas Medical / Market Center

PM New•Dallas, TX

8d•Onsite

About The Position

Welcome guests with a friendly and professional attitude during check-in and check-out. Answer phones and assist guests with questions, reservations, and requests. Process reservations, payments, and guest transactions accurately. Resolve guest concerns while delivering exceptional customer service. Maintain accurate records using Opera PMS. Learn and utilize hotel systems, including Opera PMS and other technology platforms used in daily operations. Communicate effectively with housekeeping, maintenance, and other departments. Keep the front desk and lobby clean, organized, and guest-ready. Follow all hotel policies, safety procedures, and IHG brand standards.

Requirements

Dependable
Customer-focused
Ability to work in a fast-paced hospitality environment
Flexibility is required
Availability on evenings/nights, weekends, and holidays
Ability to stand and walk for extended periods
Ability to occasionally lift up to 50 pounds
Ability to move throughout the hotel to support guests and daily operations

Nice To Haves

Experience with Opera PMS

Responsibilities

Welcome guests with a friendly and professional attitude during check-in and check-out.
Answer phones and assist guests with questions, reservations, and requests.
Process reservations, payments, and guest transactions accurately.
Resolve guest concerns while delivering exceptional customer service.
Maintain accurate records using Opera PMS.
Learn and utilize hotel systems, including Opera PMS and other technology platforms used in daily operations.
Communicate effectively with housekeeping, maintenance, and other departments.
Keep the front desk and lobby clean, organized, and guest-ready.
Follow all hotel policies, safety procedures, and IHG brand standards.