HOTEL GUEST SERVICE AGENT
About The Position
We are seeking a competent individual to be part of our hotel front desk team. Responsible for assisting guests with check in and check out, handles guest concerns and provides continuous customer service. JOIN A WINNING TEAM! Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.
Requirements
- Must be at least 18 years of age with a high school diploma, a GED or equivalent experience.
- Prior customer service experience is required.
Nice To Haves
- Prior front desk or reservations experience is preferred.
Responsibilities
- Administer guest check-in and check-out making sure all procedures are followed
- Handle cashier duties and reconcile cash and credit card transactions on the shift
- Answer phones and make reservations as required
Benefits
- SHIFT PREMIUMS
- MONDAY-FRIDAY BETWEEN 6P-6A ADDITIONAL $2.00.HOUR
- SATURDAY & SUNDAY ALL SHIFTS ADDITIONAL $3.00 HOUR
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
