Hotel Guest Service Agent

Commonwealth Hotels•Daphne, AL

2d•Onsite

About The Position

Homewood Suites Mobile Daphne is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent. At Homewood Suites Mobile East Bay Daphne, we offer more than just a job – we offer the opportunity to be part of a team that values your growth and success. Located just off I-10 and close to downtown Mobile, our all-suite hotel provides a comfortable and engaging work environment. You’ll have the chance to make a real impact by delivering exceptional service, all while working alongside a supportive team. If you're passionate about hospitality and are looking for a place where your efforts are truly valued, we’d love for you to join us at Homewood Suites Mobile East Bay Daphne. Working as a Full-Time Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at the Homewood Suites Mobile Daphne offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

Requirements

Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required.
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
A high school diploma
Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Nice To Haves

Hospitality or Front Desk Experience

Responsibilities

Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.