Guest Service Agent - Part Time- Hotel Neptune
About The Position
The front desk is where a guest's experience begins and ends. As a Guest Service Agent, your job is to make sure that experience feels easy, personal, and genuinely welcoming; from the moment someone walks in, to the moment they check out. This is a hands-on, people-facing role. You'll manage the day-to-day flow of arrivals and departures, handle reservations, answer questions about the city, and take care of guest needs as they come up. More than the logistics, though, you're the person a guest turns to when they need something, and how you show up in those moments is what makes the difference. You're a natural with people; approachable, attentive, and steady under pressure. You pay attention to the details that others might miss, and you take satisfaction in making someone's stay a little easier or a little better. You don't need to be told to go the extra mile. You're organized, dependable, and you communicate well. Prior experience in hospitality is a plus, but a genuine interest in taking care of people matters just as much.
Requirements
- Previous hotel or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Strong organizational skills and attention to detail
- Proficient with hotel PMS systems (preferably Opera or similar) and Microsoft Office Suite
- Ability to work flexible shifts, including evenings, weekends, and holidays
Nice To Haves
- Previous front desk or customer-facing experience preferred
- Familiarity with property management systems a plus
Responsibilities
- Greet and check in guests warmly and efficiently
- Manage reservations, room assignments, and billing
- Answer questions about the property and offer genuine local recommendations
- Coordinate with other departments to follow through on guest requests
- Address concerns promptly and with care
- Maintain cleanliness and organization of the front desk and lobby areas
- Uphold all hotel policies and procedures, ensuring the security and privacy of our guests
- Embody the spirit of Shenandoah Mansions through thoughtful service and consistent reliability
- Keep the front desk running smoothly across every shift
- Other duties as assigned
Benefits
- Accrue paid sick time per Rhode Island state law (part-time employees)
- Medical insurance (full-time employees)
- Dental insurance (full-time employees)
- Vision insurance (full-time employees)
- Voluntary Life insurance (full-time employees)
- Short and Long Term Disability insurance (full-time employees)
- Accident and Critical Illness Insurance (full-time employees)
- Pet insurance plans (full-time employees)
- 401 (k) with 100% match up to 4% of your annual salary (eligible after 90 days)
- 10 vacation days (full-time employees)
- 5 paid sick days (unless otherwise required by law) (full-time employees)
- 4 paid personal days (full-time employees)
- 11 paid holidays if you work on the holiday (full-time employees)
- 50% food & beverage discount
- Discounted hotel rooms at Ash properties
- Opportunity for growth within Ash Hotels
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
