Hotel Group Coordinator
About The Position
The Hotel Group Coordinator position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Madison Downtown.
Requirements
- Two-year degree or equivalent related work experience
- Motivated to maintain excellent customer service reputation
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization and follow-up abilities
- Excellent customer service skills to include problem-solving and complaint resolution
- Intermediate word processing, database and spreadsheet skills
Nice To Haves
- HOTEL SALES/GROUP EXPERIENCE IS PREFERRED
Responsibilities
- Creates and maintains lasting relationships with guests, serving as the primary contact for all hotel group contracts.
- Provides exceptional service by preparing and following up with groups to ensure their stay is nothing short of memorable.
- Makes daily contact to potential customers via in-person visits, telephone calls and written correspondence.
- Assists with internet prospecting and brand website opportunities.
- Ensures that all functions/groups are adhered to according to contracts.
- Coordinates with front desk staff and management the check-in procedures and room assignments for hotel groups upon their arrival date to ensure contract terms and requests are met.
- Acts as the onsite contact for daily and weekly property meeting room functions ensuring all their needs and requirements have been met.
- Assists the Food and Beverage staff with room refreshes, serving lunch, and room turns.
Benefits
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Catch of the Day – earn bonuses for going above and beyond to support team and guests
- Everyone Sells – earn cash for bringing in business to our properties
- Paid Volunteer hours – Earn money for community service
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
- Same-day pay options
- Referral bonus – earn cash for bringing great team members
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
