Hotel Group Coordinator - Red Rock
About The Position
This role requires a self-motivated, outgoing individual with excellent communication and organizational skills to manage group blocks and rooming lists for hotel guests. The coordinator will be responsible for setting up and maintaining billing, inputting delegate lists, blocking specific group needs, and creating profiles for individual delegates and group master accounts. A key part of the role involves establishing and maintaining communication with Meeting Planners, making necessary changes, and ensuring accurate billing. The coordinator will also liaise daily with Sales and Catering departments to organize group information for arrivals and departures. Additional duties include handling billing, pulling backup information, verifying postings, creating manual receipts, directing billing to Accounting, and resolving disputes with Meeting Planners.
Requirements
- Ability to communicate effectively with Guest, Team Members and Management.
- Friendly, outgoing personality.
- Excellent communication skills.
- Well organized and detail oriented.
- Must have knowledge of AS400, Delphi FDC and Passkey.
- Minimum one year hotel administration experience.
Responsibilities
- Inputting group blocks and rooming lists to set up and maintain billing.
- Input delegate lists for group block in LMS.
- Block specific group needs.
- Set up profiles for individual delegate and group master accounts.
- Establish and maintain communication with Meeting Planners and make necessary changes requested.
- Fax and email updated copy of rooming lists.
- Determine rooming list for delegates, assign and maintain accordingly charges to master accounts.
- Insure billing profiles match reservations.
- Communicate daily with Sales and Catering departments regarding specific tasks needed to organize group information on arrival and/or departure.
- Responsible for billing, pulling back up information, verifying postings, creating manual receipts, and directing billing to the Accounting department.
- Responsible for handling disputes, determining accurate charges, and researching disputes from Meeting Planners.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
