General Manager- Residence Inn / SpringHill Carmel

The Ghoman Group•Carmel, IN

2d•Onsite

About The Position

Ghoman Group is seeking an experienced and results-driven Hotel General Manager to oversee the operations of our Marriott-branded property in Carmel, Indiana. The ideal candidate will have extensive hotel leadership experience, a strong financial background, exceptional guest service skills, and a proven track record of driving revenue growth and operational excellence. Marriott hotel management experience is mandatory for this position.

Requirements

Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, or a related field.
15–20 years of progressive experience in the hospitality industry.
5–10 years of experience as a Hotel General Manager or Assistant General Manager.
Mandatory Marriott hotel experience, preferably with Residence Inn, SpringHill Suites, Courtyard, Fairfield Inn, or other Marriott-branded properties.
Proven experience managing hotel operations, financial performance, revenue management, and guest satisfaction initiatives.
Strong leadership and team-building abilities.
Advanced knowledge of Marriott brand standards and operating procedures.
Revenue Management and Yield Management expertise.
Financial management, budgeting, forecasting, and P&L analysis.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making capabilities.
Knowledge of hotel management systems and Microsoft Office Suite.
Ability to lead multiple departments and drive operational excellence.

Nice To Haves

Advanced hospitality certifications are a plus.
Experience opening, repositioning, or successfully managing hotel properties preferred.

Responsibilities

Oversee all hotel operations in accordance with organizational standards and objectives.
Conduct regular meetings and briefings with department heads.
Ensure compliance with all hotel SOPs, policies, procedures, and service standards.
Lead key property initiatives, including renovations, capital projects, and service improvements.
Handle guest concerns and oversee service recovery procedures.
Develop and execute annual operating budgets, marketing plans, sales strategies, and capital budgets.
Manage hotel profitability while maintaining high guest satisfaction scores.
Monitor daily business reports and implement strategies to maximize performance.
Analyze P&L statements and make data-driven operational decisions.
Ensure monthly financial forecasts for Rooms, Food & Beverage, and Administration departments are accurate and achieved.
Maximize room revenue through effective pricing, revenue management, and yield strategies.
Prepare monthly financial and operational reports for ownership and stakeholders.
Manage procurement of hotel supplies, equipment, and vendor contracts.
Participate in recruiting, interviewing, hiring, and developing key management personnel.
Coordinate daily operations with department heads to ensure seamless service delivery.
Develop and mentor the executive leadership team and department managers.
Maintain accountability for departmental performance and guest satisfaction.
Lead strategic planning and long-term business growth initiatives.
Ensure successful completion of internal and external audits.
Support corporate sales efforts, client relations, and business development activities.
Assist with residential and extended-stay sales initiatives when required.
Maintain compliance with all legal, safety, health, and fire regulations.
Safeguard operational quality standards across all departments.