Hotel General Manager

Savara Hospitality•Blowing Rock, NC

9d•Onsite

About The Position

Savara Hospitality is seeking a seasoned hospitality management professional for a General Manager role in Blowing Rock, NC. The General Manager shall have overall responsibility for successful hotel operations and for meeting or exceeding its financial objectives. The individual will be responsible for directing the total operation of the property and to maintain established cost and quality standards, achieve guest satisfaction goals, and ensure the maintenance and security of the hotel's physical assets.

Requirements

Strong leadership skills, high energy and outstanding customer service skills
Maintain a friendly, positive and professional outlook in a fast-paced environment
Ability to communicate across departmental lines (orally and in writing)
Track record in effectively managing, motivating, developing, and retaining human resources
Technical awareness of the hotel, its operations, departments and job functions, business, and market
Sensitivity to guest satisfaction, with a keen attention to exceeding guest expectations
Ability to maintain elements of profitability in a business environment while creating positive and enthusiastic team
Proficient with Hotel Property Management Systems, Point of Sale systems, Microsoft Windows, Word, and Excel
Knowledgeable in the use of office machines - i.e., copy machines, fax machines, etc.
Excellent interpersonal skills and ability to interact with different types of personalities using sound judgment and discretion
Ability to work under pressure, manage emergency situations, and prioritize projects
Willingness to maintain a flexible schedule
Working knowledge of employment, health, safety, and alcoholic beverage laws and regulations to ensure compliance
Minimum of ten years of previous hotel or related management experience
Past experience managing banquet and food and beverage operations
Strong attention to detail, good follow through and communication skills
Clear driving record

Responsibilities

Management of day-to-day hotel operations, including Front Desk, Maintenance, Food and Beverage, and Housekeeping departments, ensuring exceptional guest experiences
Financial management and oversight, including optimizing payroll, expenses and procurement of supplies
Oversight for physical property, including exterior, interior, and all fixtures, furnishings and equipment
Hiring and management of team members
Setting weekly staff schedule
Ensuring all team members know their roles and work efficiently each day
Oversight of training and training documentation
Administration and enforcement of company policies and procedures
Management of all aspects of guest relations to ensure exceptional guest satisfaction by maintaining high standards of service and addressing guest concerns promptly
Coordination and cross-utilization of resources across sister properties
Other tasks as necessary to ensure successful operations